Customer Support Coordinator (Barcelona)

Are you ready to deliver best-in-class customer experience in a global organisation?

JBT Marel is looking for a proactive and customer-focused Customer Support Coordinator to join our team in Barcelona, Spain.

In this role, you will act as the primary point of contact for customers, managing enquiries and requests from initial contact through to successful delivery. You will play a key role in ensuring a seamless customer journey while identifying opportunities to promote service solutions, spare parts, and upgrades.

This is an exciting opportunity for someone who thrives in a dynamic, customer-facing environment and enjoys combining coordination, communication, and commercial awareness.

What you’ll be doing

• Act as the main point of contact for customer enquiries, managing requests from initiation through to completion.
• Receive and process service and spare parts requests, ensuring timely and accurate handling.
• Prepare, communicate, and follow up on quotations for service solutions and spare parts.
• Collaborate with internal teams (Service, Spare Parts, Planning, and Technical Support) to ensure smooth execution of service events.
• Coordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.
• Proactively communicate with customers regarding status updates, changes, and progress throughout the service journey.
• Identify and promote opportunities for service solutions, upgrades, and spare parts to support customer needs.

About You

You are a customer-oriented and communicative professional who enjoys building relationships and delivering excellent service. You are proactive, organised, and able to manage multiple priorities while maintaining a strong focus on customer satisfaction.

You thrive in a collaborative environment and are motivated to improve processes and drive commercial opportunities.

You’ll bring

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• A proactive and service-driven mindset with strong commercial awareness.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• Ability to collaborate effectively across teams and functions.
• A structured and detail-oriented way of working.
• Experience working with ERP, CRM, or service management systems.
• A continuous improvement mindset focused on enhancing the customer experience.

Experience & Qualifications

• Education in Business Administration, Customer Service, or a related field.
• Experience in a customer service, service coordination, or sales support role.
• Understanding of service processes, spare parts, or industrial environments is an advantage.
• Experience with ERP/CRM systems or field service management tools.
• Strong English communication skills, both written and verbal (Spanish is required for the local market & Portuguese is desired).
• Experience working in an international, multicultural environment is a plus.

What’s in it for you

• A dynamic and customer-facing role within a global organisation.
• The opportunity to work closely with service, technical, and commercial teams.
• A collaborative and supportive working environment.
• Opportunities for personal development and career growth.
• Exposure to global service operations and customer engagement processes.
• Competitive salary and benefits package.
• A culture focused on teamwork, innovation, and continuous improvement.

Who we are

JBT Marel is a global leader in food processing technology, committed to transforming the industry through innovation, sustainability, and excellence. Our teams work across the world to deliver cutting-edge solutions that support safe, efficient, and sustainable food production.

Interested?

If you’re ready to take the next step in your career and deliver outstanding customer experiences, we’d love to hear from you.

📧 Apply online.

🌐 Learn more about us at: https://jbtmarel.com
🔗 Follow us on LinkedIn: https://www.linkedin.com/company/jbtmarel/

Join us — and help shape exceptional customer journeys at JBT Marel.

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