- Location
- York, ME
- Education
- High School
- Source
- Paylocity
Description
Description
This position is responsible for processing sales orders, addressing the needs of customers and/or brokers, and resolving issues as they occur for our wholesale business. This position works closely with territory sales managers and other customer experience specialists.
JOB SUMMARY
- Answer incoming calls, respond to emails, and provide account and order information such as order status, product availability, processing updates, and shipping times.
- Process incoming sales orders into our system and see them through to completion, including follow-up to resolve anything delaying their completion.
- Respond to new customer inquiries and set up new accounts in the system, including all necessary business information, shipping requirements, and personnel contacts.
- Support territory sales managers and contracted brokers by providing timely and accurate information and solutions as requested.
- Resolve problems relating to products and shipping. Process claims, credits, and replacements in the system relates to quality and damage issues.
- Coordinate professionally with other teams such as Finance, Operations, and Warehouse when necessary to ensure situations are addressed.
- Develop an understanding of our brand, products, and policies to better service our wholesale customers and contracted sales representatives.
Requirements
- 1-3 years of related experience required. Bachelor’s degree preferred.; high school diploma required
- Strong written and verbal communication skills for both internal and external exchanges
- Ability to organize and prioritize your own workflow
- Strong problem-solving and analytical capability
- Customer service/sales experience preferred, preferably in consumer goods
- Strong computer skills and experience with Microsoft Office
- Ability to work independently and as a member of a team
- Ability to climb stairs
Skills
Customer Service
