Support Specialist

Working hours: Monday - Friday, 11am - 8pm ET (8am - 5pm PT). 

About Axuall

Built with leading healthcare systems, Axuall is a clinical workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data across enterprise systems. By delivering trusted data, AI-powered insights, and seamless data exchange, Axuall empowers healthcare organizations to improve operational efficiency, strengthen clinical coverage, and support revenue capture.

Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amid significant economic and staffing challenges.

About the Role

In this role, you will serve as a primary client-facing contact ensuring that our clients receive an outstanding level of service and support.  You will become a trusted resource for clinicians and system administrators as they navigate the online application process.  Working within a highly matrixed and collaborative environment, you will respond, triage, coordinate, and communicate with clients when they require software support.  This is an entry-level position and there is the potential to grow within this and other departments in the company depending on your career ambitions.

What You’ll Do

As a Support Specialist  you will:

• Directly work with our clients to resolve Tier I level issues.
• Provide outstanding levels of responsiveness and support via email, chat, text, and phone.
• Be readily available to provide live support via email, chat, text, and phone during scheduled hours of 11:00 AM - 8:00 PM ET (8:00 AM - 5:00 PM PT)
• Coordinate / follow up on internal requests and work in progress.
• Follow established workflow for the triage and escalation of support tickets. 
• Contribute to the growth of the team by bringing your best ideas for improvement and collaboration.

What You’ll Bring

Candidates must demonstrate experience, results, and references in the following areas:

• Excellent customer service skills and ability to connect with healthcare professionals
• Outstanding written and verbal communications skills
• Willingness to learn and participate as a collaborative member of the team.
• Experience with software and ability to quickly figure out how it works.
• Demonstrated professional and helpful demeanor while working with clients.
• Some college / college graduate / tech boot camp / relevant experience.
• Exposure to software development and support.
• Exposure to healthcare organizations and clinicians (familiarity with clinicians is a bonus)

What You'll Get From Us

We offer a wide range of benefits for our team including:

• Comprehensive Health Insurance
• 401(k) with Employer Match
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Flexible PTO
• Paid parental leave

In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.

Equal Employment Opportunity & Pay Equity Commitment
Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors.

Interview Path

• Talent Acquisition Interview
• Hiring Manager Interview
• Team Interview
• Executive Interview
• Reference Calls & Hiring Decision

Pay Transparency & Compensation

Base Salary Range (Good-Faith Estimate): $60,000 - $75,000
Employment Classification: Full Time
Pay Frequency: Semi-monthly

The posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.

This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed.