Accounting Operations Supervisor

Position Description and Purpose: 

Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf-stable products. We’re a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose-driven leadership to generate value for all. And we’re on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners. 

Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness.

Key Essential Functions/Duties:

• Primary AR Transactional Ownership — Perform daily AR activities including cash application, collections follow-up, customer account research, deductions/dispute support, invoicing support, and customer account reconciliation.
• AP Operational Oversight — Oversee daily AP operations through the AP Supervisor, including invoice processing, approval follow-up, vendor issue resolution, payment readiness, and aging management; ensure AP work is prioritized, visible, and completed within expected timelines.
• AR Issue Resolution — Investigate payment discrepancies, short pays, unapplied cash, deduction items, customer disputes, and complex account-level questions.
• Daily Operations Management — Balance hands-on AR transactional execution with day-to-day oversight of AR and AP priorities, open items, escalations, deadlines, and follow-up needs to ensure both functions operate with discipline and accountability.
• Team Leadership — Directly supervise the AR clerk and AP Supervisor, providing day-to-day guidance, prioritization, coaching, issue escalation, and accountability for consistent execution of department procedures.
• Reporting & Follow-Up — Support AR aging reviews, collection metrics, unapplied cash reporting, customer account follow-up, AP aging and invoice-status tracking, and AP automation metrics. 
• Process Improvement — Own continuous improvement across both AR and AP, including cash application, collections, deductions, reconciliations, invoice workflow, approval routing, vendor issue management, payment readiness, reporting cadence, and use of ERP or automation tools to reduce manual follow-up and improve visibility.
• Cross-Functional Collaboration — Partner with finance, sales, customer service, operations, procurement, and vendors to resolve customer account issues, support collection efforts, and help address AP workflow questions.
• Compliance & Controls — Ensure AR and AP activities follow company policies, internal controls, approval requirements, and applicable accounting standards.

Education/Experience/Skills/Qualifications:

• Experience — 5+ years of progressive accounting operations experience, with substantial hands-on accounts receivable experience and practical exposure to accounts payable operations; prior experience supervising or coordinating the work of others preferred.
• Education — Associate’s degree in Accounting, Finance, Business, or a related field required; bachelor’s degree preferred. Equivalent relevant experience may be considered in place of formal education.
• AR and AP Operations Knowledge — Strong understanding of AR processes, including cash application, collections, customer account reconciliation, deductions and disputes, invoicing support, and customer account research, along with practical working knowledge of AP workflows, invoice approvals, payment timing, vendor follow-up, and aging management.
• Hands-On Transactional Mindset — Willing and able to work heavily in the details, perform daily AR processing, investigate account-level issues, and take ownership of transactional AR execution.
• ERP and Reporting Tools — Proficiency with AR modules, customer account reporting, AP workflow or automation tools, and Excel-based analysis; experience with Microsoft Dynamics, D365, Medius, or similar ERP/AP automation platforms preferred.
• Continuous Improvement Mindset — Demonstrated ability to challenge manual processes, identify root causes of recurring issues, recommend practical workflow changes, and help implement improvements that increase accuracy, speed, accountability, and scalability across AR and AP.
• Leadership and Communication Skills — Ability to supervise direct reports, set priorities, communicate clearly with customers, vendors, team members, and internal partners, and escalate issues with appropriate urgency and professionalism.
• Problem-Solving — Skilled at investigating discrepancies, identifying root causes, resolving complex customer or vendor account issues, and driving follow-up actions through completion.
• Organization and Prioritization — Ability to manage high-volume AR transactional work while overseeing AR and AP priorities, direct-report workloads, open items, escalations, and follow-up actions.

Roskam Foods offers a competitive compensation package that includes medical, dental, and vision benefits, tuition reimbursement, life and disability insurance, and a 401 (k) plan with company match.

AAP/EEO Statement: Roskam Foods is a recognized veteran-friendly and equal opportunity employer.

We are excited to introduce you to all that Roskam has to offer—from the many valuable benefits to programs that support your lifestyle needs and opportunities for professional development. Roskam is an equal opportunity employer.