- Location
- Melbourne, 161 Collins Street, Level 5, Australia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Education
- Master
- Source
- Workday
Description
About the Role:
We are seeking a Microsoft 365 Support Engineer – Level 2 to provide hands-on technical support across Microsoft 365 and Office applications. This role will be responsible for resolving incidents, service requests and technical issues while helping maintain a high-quality end-user experience across collaboration, productivity and workplace technology services.
You will support a broad Microsoft 365 environment, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Office applications.
Key Responsibilities:
In this role, you will:
Provide Level 2 support for Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business and Office applications.
Troubleshoot issues relating to email, calendaring, collaboration, document management and Office applications.
Manage user accounts, licensing and permissions.
Support identity and access management activities, including Microsoft Entra ID integration.
Investigate and resolve authentication, SSO and MFA issues.
Perform mailbox administration, distribution group management and email troubleshooting.
Support Teams meetings, telephony and collaboration services.
Assist with software deployments, updates and patch management.
Maintain knowledge base articles and technical documentation.
Escalate complex issues to Level 3 support or vendors where required
Participate in problem management and root cause analysis activities.
What we’re looking for:
3+ years’ experience supporting Microsoft 365 environments.
Strong knowledge of Microsoft 365 Administration, Exchange Online, Teams Administration, SharePoint Online, OneDrive for Business and Office applications including Outlook, Word, Excel and PowerPoint.
Experience with Microsoft Entra ID, Multi-Factor Authentication and Single Sign-On.
Experience with PowerShell administration, Windows 10/11 support, mobile device management and ITSM platforms such as ServiceNow.
Understanding of Microsoft licensing and security best practices.
Eligibility:
Applicants must be Australian Permanent Residents or Australian Citizens
Willingness to work all 5 days from our client office in Melbourne CBD.
We are a WORK180 Endorsed Employer, to see our benefits and policies click here.
Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
#LI_GM
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement for Australia:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.
Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement
