Check Resolution Quality Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title:                                 Policy Procurement Quality Control Specialist I

FLSA Status:                           Non-Exempt

Department:                            476- Quality

Summary:

This position encompasses the understanding of multiple processes involving the QC Department. The specialists will work with multiple vendors and Proctor Loan Protector.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Advanced level insurance processing position responsible for updating insurance information according to defined business rules
• Understanding all insurance document types and the lender placed process
• Respond to error disputes in a timely manner and escalate to team lead or supervisor when needed
• Follow procedures to ensure information is updated accurately and production metrics are reached
• Maintain individual records accurately
• Compile and document discrepancies to be used for training and trend analysis
• Attendance/Quality/Production must meet or exceed PLP standards
• Identify error trends within processes and report to leadership
• Back-up existing staff as needed
• Adhere to a set schedule.
• Other duties as assigned.

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. 
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High School Diploma/GED required
• Strong knowledge of  Quality Control processes
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years’ experience in a similar position
• Ability to use discretion, exercise good judgment and resourcefulness.
• Strong organizational and analytical skills
• Attention to detail
• Ability to manage personal workflow in conjunction with management
• Customer service oriented
• Works well in a team environment
• Attendance/Quality/Production must meet or exceed PFI standards

Preferred:

• Associate’s or Bachelor’s degree in a business or financial related discipline
• Previous property insurance and or mortgage servicing experience

Physical Requirements Necessary on a Regular Basis:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Workers are not substantially exposed to adverse environmental conditions.
• Lifting and/or carrying (<10 lbs.)
• Manipulate small and/or large bulky objects
• Standing, reaching, kneeling, stooping, bending, pushing and pulling may be required.

Pay Ranges:

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.