E911 EMERGENCY SERVICES MANAGER

Preferred Qualifications:
Bachelor's Degree in computer science, information technology, or related field; and five (5) years of progressively responsible experience in Public Safety systems implementation and integration or related field; including three (3) years supervisory experience.

All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the Personnel Department.

Purpose of Classification:
The purpose of this classification is to manage the daily operations and coordinating a wide range of administrative functions in the Support Services, Operational Services, or Technical Services Division within Fulton County Emergency Services Department.  Responsibilities include developing recommendations for assigned area budget, analyzing high-visibility and complex issues affecting assigned functions, providing advice and recommendations and supervising assigned staff.  Incumbent manages the daily operations in the Support Services, Operational Services or Technical Services Division within Fulton County Emergency Services Department.  Incumbent in this position is on-call 24-hours, seven (7) days per week and performs shift work as required, which includes working holidays and weekends.  

Essential Functions: 
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Manages the daily operations of the Support Services, Operational Services, Office of EMS or Technical Services Division of the Emergency Services Department within Fulton County Emergency Services Department.
 
Provides coordination for and supervise a wide range of administrative functions in support of departmental operations, such as budget, information and records management, issues and analysis, program evaluation and planning, and travel/in-service training; and develops and manages projects, major studies, reviews, initiatives, budgets and grants. 
 
Performs administrative duties to support program operations. Approves a variety of administrative actions and transactions; creates, composes, edits, prepares, and distributes various reports and forms of correspondence; schedules departmental meetings.
 
Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or termination recommendations, and administering disciplinary action as required.
 
Performs statistical and operational analysis and develop recommendations for Support Services, Operational Services, Office of EMS or Technical Services Division budget, including long-range planning requirements, budget cost estimates, and program enhancements. Prepares
statistical reports, conducts surveys and gathers other information as required.
 
Evaluates, monitors, and identifies operational and technical needs of assigned staff, makes recommendations for development and/or corrective performance enhancements, and coordinates the delivery of training to staff.

Investigates complaints and reviews the performance of all elements of Emergency Medical Services (EMS). Prepares reports for hearings and court cases.
 
Analyzes high-visibility and complex issues affecting assigned functions, provides advice and recommendation, and makes independent judgment decisions to facilitate resolution.
 
Coordinates the receipt, dispatch, and completion of emergency aid requests, including ensuring accurate and timely processing of request calls; oversees the collection and storage of emergency services dispatch records and ensures proper maintenance of Computer Aided Dispatch (CAD) files and monitors staff dispatch activities for quality assurance and
accuracy in handling emergency calls and radio dispatching.

Coordinates emergency services system repair and provides analysis reports for problem solving. Coordinates emergency medical and dispatch quality assurance programs.

Develops public education and training programs, including cardiopulmonary resuscitation (CPR) and first aid. Conducts training to assigned staff.

Interprets and enforces the rules and regulations of Fulton County and the Georgia Department of Human Resources. maintains departmental competencies in accordance with federal, state and local regulatory standards.
 
Maintains departmental competencies in accordance with federal, state, and local regulatory standards. maintains departmental competencies in accordance with federal, state, and local regulatory standards.

Serves as the departmental liaison, provides information on Emergency Medical Services (EMS) to the general public, professional groups, and other employees, consults with hospitals and other various agencies, attends meetings and hearings, and serves on committees and task force as required.
 
Additional Functions:
Performs other related duties as required.Performance Aptitudes:
Data Utilization: Requires the ability to coordinate, manage, and/or correlate data.  Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analysis to determine necessity for revision of organizational components, and in the formulation of operational strategy.
Human Interaction: Acting as a first line supervisor involving assigning work, reviewing work. Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and monitor the receipt, transmission, and accuracy of messages processed using the state-of-the-art emergency communications equipment and systems; preparing and maintaining detailed records and reports; machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to read and use geographical maps and symbols; preparing and presenting oral and written communication/reports; operating personal computers, including spreadsheet, database, word processing, presentation, and other related software.
Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions; to deal with several concrete and abstract variables; and to analyze major problems that require complex planning for interrelated activities that can span one or several work units.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national  origin, gender, genetics, age, disability or sexual orientation