Medical and Patient Services Assistant - HP Pain Management

Under direct supervision, assists physician in providing direct patient care and evaluation of patients in an office. Performs direct patient care such as phlebotomy, EKG, specimen collection, wound care, medication administration and vital signs. Under limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support, maintains supplies.

Education

HS, GED, OR

Certificate of training from a nationally recognized Medical Assistant Program and National Certification as a Certified Medical Assistant

Experience

• Successful completion of accredited MA training program through Fortis, Community College Baltimore County, Allegany College of MD, Anne Arundel Community College, CCBC, Harford Community College or PG Community College. OR 1 year of MA experience and National Certification as a Certified Medical Assistant (CCMA, AAMA or RRMA)

• 6 months of related clerical/administrative experience.

Skills

• Knowledge of medical terminology
• Skill in using techniques for phlebotomy, EKG, specimen collection, medication administration and taking vital signs
• Skill in written and oral communication
• Ability to distinguish normal from abnormal diagnostic results
• Ability to pass a medication calculation test with an 85% or better prior to hire
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records. 
• Ability to manage multiple tasks and deadline

Licensures, Certifications

• Certificate of training from a nationally recognized Medical Assistant program

• Heart saver (CPR Certification).

• National Certification as a Certified Medical Assistant preferred

Principal Duties and Responsibilities

- Performs direct patient care in an office such as:

• Takes and records vital signs

• Routine diagnostic tests

• Administers medications

• Prepares patient for exam

• Record EKG

- Maintains examination schedule.  Evaluates patients for schedule of appropriate preventive or other care such as immunizations, eye exams, PAP smears, pain management, or wound care.

- Responds to patient questions. Assists patient with dressing and undressing, getting off and on examination table. Chaperones patient as needed during examinations.

- Reviews diagnostic results and reports abnormal results to physician.

- Cleans room as needed between patient exams; maintains cleanliness and order of exam rooms. Stocks and orders supplies; sterilizes medical equipment, and performs medical office clerical duties as assigned.

- Receives and screens visitors and telephone calls.  Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.

- Schedules patient appointments, using a computerized medical system or handwritten schedule.

- Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments. Prepares daily deposit form. Escorts patients to rooms.

- Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips.  Secures all necessary signatures.

- Codes lab requisitions with necessary patient data for proper processing and charging of lab work.

- Schedules diagnostic tests and therapeutic procedures according to restrictions of HMOs, PPOs, etc.  Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.

- Performs related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physicians.

- Compiles patient statistics and maintains patient tracking system.  Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collected.

- Performs all functions related to Pre-authorization by calling the insurance company, giving clinical information, and getting the test pre-approved prior to test

- Tracks no-auth denial and keeps a monthly report that includes how many and why

- Manage and update the list of insurances Radiology accepts. Send the list out to on campus physician practices

- Perform other clerical-related duties such as scheduling, and registration

Physical Requirements

• Ability to walk and stand for up to eighty percent (80%) of work time.

Working Conditions

• Medical Office Environment. Exposure to disinfectant, detergent solutions and human specimens.

Conditions of Employment

• Ability to do various practices, as needed.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.64 - $27.48

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.