People Operations Coordinator

Overview

The People Experience & Operations Coordinator is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical that will support HRBP leads in HQ Functions & Beverages

Responsibilities

1. Employee Processes & Admin

• Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
• Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
• Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.

2. Digitization

• Drive the overall BU digitization agenda – specifically for plant like Schoox and other myServices related workflow processes
• Identify areas of opportunities that can be streamlined and elevated using digital tools.

3. Compliance Support

• Maintain confidential employee files, ensuring documentation compliance for audits.
• Collaborate with Safety and Operations teams to track training, certifications, and required adherence to controls.

4. CoE led interventions

• Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O
• Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees  
• Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW 
• Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration) 
• Organise and administer CoC training for frontline employees, new hires and third party employees
• Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites 

5. Ask for HR /HR Ops and Service delivery

• Provide general administrative support to HR lead for operational activities(reports, presentations, data entry).
• Participate in continuous improvement efforts to optimize HR and other related processes.
• Work as an integral part in the BU HR Ops team projects deliverables 
• Act as a focal point for the accounts HR operations deliverables 
• Governance of HR processes, process maps, documentation, knowledgebase documentation and ensuring that all relevant systems are kept up to date
• Ensure design methodology, approvals, version control, change control and documentation are standardised and consistently applied.
• Coordinate HR process reviews to optimise efficient application of processes, procedures and standards
• Ensure that all processes and documentation are robustly maintained, protecting integrity and quality of data and version, support HR teams with process map and documentation updates
• Act as the main point of contact between BU PE&O and local markets People teams in Areas like Ask HR For Help, Work Force Management, Self Service, Employee Services, Systems navigation and adoption. (Tier 0 – Tier 1 Focus)
• Partner with Service Delivery Leads and local People teams in driving Systems adoption and FL digital penetration plans.

Qualifications

• 3- 4 years of general professional experience in HR preferable in HR ops 
• MBA in HR ( Tier 1/Tier 2)
• Good customer enterface and focusing on employee experience excellence 
• Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity 
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces 
• Proficient in Microsoft Office