Manager- Channel Partnership

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing. 

Key Responsibilities:

• Lead strategic partnerships with Banks, Mobile Financial Services (MFS), Payment Networks, and Financial Institutions.
• Manage end-to-end integration of payment channels, including Pay-In, Pay-Out, Add Money, Bank Transfer, and Merchant Settlement services.
• Drive partnerships with bKash, Nagad, Rocket, Upay, commercial banks, and other payment ecosystem participants.
• Act as the primary liaison between Business, Product, Technology, Operations, and External Partners.
• Prepare and review Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), Product Notes, and integration specifications.
• Design and document transaction flows, settlement flows, reconciliation processes, and system integration diagrams.
• Coordinate technical discussions with partners to ensure smooth API integration, UAT, certification, and production deployment.
• Negotiate commercial terms, MDR, interchange fees, processing fees, and settlement arrangements with acquiring banks and payment partners.
• Develop and optimize card acquiring partnerships for Visa, Mastercard, and other payment schemes.
• Support Finance and Fund Operations teams in transaction settlement, reconciliation, dispute management, and chargeback resolution.
• Monitor channel performance, transaction success rates, partner SLAs, and service availability.
• Collaborate with Compliance and Regulatory teams to ensure adherence to Bangladesh Bank regulations and industry standards.
• Identify and onboard new payment channels and strategic partners to expand the organization's payment ecosystem.
• Lead partner governance meetings and manage escalations to ensure timely resolution of operational issues.
• Opening accounts with different banks, complete KYC’s , deposit rates, and other channel issues. 
• Stay updated on emerging payment technologies, market trends, and industry developments to drive innovation.

• Must have 8-10 years of experience in fintech, banking, PSP, PSO, payment gateway, MFS, or digital financial services.
• Strong understanding of payment ecosystems, card acquiring, payment processing, settlement, and reconciliation.
• Hands-on experience working with banks, Visa, Mastercard, bKash, Nagad, Rocket, or similar payment channels.
• Experience in API-based integrations and fintech product implementation.
• Excellent stakeholder management, negotiation, and project management skills
• Strong analytical and problem-solving capabilities with attention to detail.

• Competitive salary
• Festival bonuses and mobile/internet allowance
• Leadership exposure in a high-growth multinational fintech
• Opportunity to build and scale marketing operations in Bangladesh