Business Office Director

Description

Business Office Director

The Whitford in Dublin, California

Full-Time

Expected Start Date: July/August 2026 to support community opening preparations. 

Annual Salary: Starting at $75,000 based on experience and qualifications.

Be a Founding Leader at The Whitford

The Whitford is a brand-new luxury Senior Living community opening in September 2026 in Dublin, California. Offering Assisted Living and Memory Care, The Whitford is designed to redefine senior living through exceptional hospitality, personalized care, and meaningful connections.

Managed by Momentum Senior Living, The Whitford provides a unique opportunity to join the founding leadership team and help build an outstanding community from the ground up. If you're passionate about operational excellence, financial stewardship, and creating exceptional experiences for residents and team members, we'd love to meet you.

Position Summary

The Business Office Director serves as a key member of the community leadership team and is responsible for overseeing all business office operations. This position manages resident billing, accounts receivable, accounts payable, payroll support, human resources administration, regulatory compliance, and administrative services while supervising the business office and concierge team.

Working closely with the Executive Director, the Business Office Director helps ensure the community operates efficiently, maintains financial integrity, and delivers exceptional service to residents, families, vendors, and employees.

Essential Job Duties:

Resident Billing & Accounts Receivable

Manage resident census changes, monthly billing, rent payments, ACH transactions, ancillary charges, rent increases, move-out/deceased resident final accounting, and resident refunds.

Review and distribute monthly billing statements while ensuring billing accuracy.

Monitor accounts receivable, conduct collection efforts, and maintain accurate resident financial records.

Process and support Long-Term Care Insurance (LTCI) claims and monthly billing submissions. 

Accounts Payable & Financial Administration

Oversee invoice routing, coding, approvals, and accounts payable processing through Yardi.

Reconcile company credit card transactions, employee expense reports, and supporting documentation.

Support budgeting, financial reviews, vendor relationships, record retention, and corporate reporting requirements.

Provide guidance to department leaders regarding accounting procedures, financial controls, and reporting deadlines.

Human Resources & Payroll

Coordinate onboarding, new hire orientation, personnel file management, training records, and certification renewals.

Ensure compliance with employment laws, benefits administration, background screenings, licensure verification, and leave management.

Serve as a resource for employee payroll, wage, and benefits inquiries.

Review employee timecards, support payroll processing, and ensure compliance with company policies and labor regulations.

Compliance & Risk Management

Maintain OSHA, workers' compensation, and workplace safety compliance.

Ensure timely reporting and investigation of work-related injuries.

Maintain all required employment and operational records in accordance with company policies and regulatory standards.

Leadership & Operations

Supervise accounting, concierge, and administrative support team members, including hiring, onboarding, scheduling, coaching, performance management, and corrective action.

Foster operational excellence, employee engagement, resident satisfaction, occupancy success, and financial performance through sound business practices.

Partner with the Executive Director and department leaders to support the overall success of the community.

Promote a positive, collaborative, and service-focused culture throughout the organization.

Requirements

Minimum of three (3) years of business office, accounting, operations, or office management experience, preferably in senior living, healthcare, hospitality, or a related industry.

Experience with accounts payable, accounts receivable, resident billing, payroll support, and human resources administration.

Previous supervisory or leadership experience required.

Strong understanding of accounting practices, payroll procedures, employment regulations, and business operations.

Excellent organizational, analytical, and problem-solving skills.

Exceptional customer service, communication, and interpersonal skills.

Ability to manage multiple priorities while maintaining accuracy, confidentiality, and professionalism.

Technical Qualifications

High proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

Experience using Yardi or similar financial/property management software strongly preferred.

Ability to quickly learn new systems and technologies.

Why Join The Whitford?

Opening a new community is a rare opportunity to help create something truly special from day one. As a founding member of The Whitford leadership team, you'll play an integral role in establishing a culture of excellence, building high-performing teams, and delivering an exceptional experience for residents and their families.

At Momentum Senior Living, we are committed to supporting our team members through collaborative leadership, professional development, and opportunities for career growth.

We Offer

• Comprehensive medical, dental, and vision benefits
• Paid time off and paid holidays
• Ongoing training and leadership development
• Career advancement opportunities within a growing organization
• Supportive and collaborative leadership
• The opportunity to build a brand-new luxury senior living community from the ground up.
• A rewarding career making a meaningful difference in the lives of seniors every day.

 If you're an organized, service-driven leader who thrives in a fast-paced environment and is excited about launching a premier senior living community, we encourage you to apply.

Join The Whitford and help shape the future of senior living in Dublin.