Front Office Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Are you an experienced hospitality leader with a passion for delivering exceptional guest experiences and developing high-performing teams?

The Sebel Melbourne Flinders Lane is seeking a motivated, hands-on, and enthusiastic Front Office Manager to lead our Front Office team. Reporting directly to the General Manager, you will play a key role in ensuring the smooth day-to-day operation of the Front Office while creating memorable experiences for our owners and guests.

How You'll Shine

As Front Office Manager, you will be responsible for:

• Leading, motivating, coaching, and developing the Front Office team to deliver outstanding guest service.
• Managing the daily operation of the Front Office, ensuring efficient and professional service at all times.
• Building strong working relationships across all hotel departments to promote collaboration and teamwork.
• Recruiting, onboarding, training, and developing team members while maintaining staffing levels within budget.
• Assisting the General Manager with the implementation and monitoring of hotel policies, procedures, and service standards.
• Driving guest satisfaction by proactively resolving guest concerns and identifying opportunities to improve the guest experience.
• Monitoring departmental performance, productivity, and operational efficiencies.
• Ensuring compliance with company policies, health and safety requirements, and brand standards.
• Supporting revenue and sales initiatives and working closely with Sales, Housekeeping, Maintenance, and other departments to deliver exceptional results.

What You'll Bring

To be successful in this role, you will have:

• Previous leadership experience in a Front Office or Hotel Management role.
• Strong knowledge of hotel front office operations, preferably within a hotel or resort environment.
• Excellent leadership, coaching, and people management skills.
• Proven experience recruiting, training, mentoring, and developing teams.
• Outstanding communication and interpersonal skills.
• A positive, solutions-focused approach with strong problem-solving abilities.
• Proven experience meeting KPIs and sales targets
• The ability to work in a fast-paced environment while managing multiple priorities.
• Excellent organisational and time management skills.
• Flexibility to work weekends, public holidays, and varied shifts when required.
• Experience with hotel property management systems (Opera Cloud experience is highly regarded but not essential).

Why Join Travel + Leisure Co.?

Hospitality is at the heart of everything we do. At Travel + Leisure Co., you'll find an inclusive and supportive environment where you'll have opportunities to grow your career while working alongside passionate hospitality professionals.

We offer:

• Subsidised private health insurance (following successful probation completion)
• Birthday leave to celebrate your special day!
• Career development and internal promotion opportunities.
• Supportive leadership and collaborative team culture.
• Discounts on hotel stays and employee benefits.
• Training and professional development programs.
• The opportunity to be part of one of the world's leading hospitality and vacation ownership companies.
• Close to public transport!

If you're ready to lead an exceptional Front Office team and help create memorable experiences for our owners and guests, we'd love to hear from you.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.