Customer Service/Permits Assistant

Description

 Under direction, responsible for delivering exceptional customer service to both external and internal stakeholders. Collaborates closely with customers, D&R project estimators, dispatchers, and regulatory agencies to collect all necessary information required to prepare accurate and professional project estimates. Coordinates with customers and D&R credit/subcontract departments to process payment information, and works with the D&R dispatch team to schedule upcoming projects and obtain necessary DOT permits. 

Benefits include insurance (medical, dental, vision, and life), paid time off, paid holidays, and Employer contribution to 401(k). 

Requirements

Knowledge, Skills, and Abilities

Must possess expert communication and listening skills and be able to communicate in a clear and friendly manner. Must have strong computer skills: Microsoft Office and Adobe Acrobat with a working knowledge of Customer Resource Management (CRM) databases preferred.  Must be highly motivated and able to prioritize and complete multiple tasks within established deadlines. Must demonstrate strong focus skills, effective documentation, and teamwork. Excellent oral and written communications and human relations skills required.

Education, Training, and Experience

High School diploma or equivalent, with at least two years customer service experience. Must be able to communicate effectively orally and in writing with customers and vendors. Experience in the equipment industry preferred. Other combinations of applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform in the position may be considered. 

Examples of Duties and Responsibilities

· Conducts   all business in a professional, respectful manner and in accordance with   Digging & Rigging Inc.’s policies and procedures as outlined in the Compact   of Respect.

· Takes   incoming calls from project estimators and/or customers to gather all the   information needed to prepare a quote and complete the project.

· Assists   customers in person, over the phone, and on the computer with processing   estimates and orders.

· Assists   with internal sales on select projects by gathering project details and   creating quotations.

· Creates   and update new leads and opportunities within the established database.

· Assists   the estimating team with the preparation of customer quotations.

· Proofreads   and edits estimates prior to sending them to customers. 

· Communicates   with project estimators, credit/subcontracts, and dispatch throughout the day   to prioritize projects and relay information. 

· Coordinates   with credit to ensure all payment information has been gathered and processed   prior to releasing equipment for scheduled work.

· Consults   with lift planners to verify project requirements.

· Communicate   accurate project information to the dispatchers, operators, and customers as   needed. 

· Prepares and submits accurate   permit applications, ensuring compliance with regulations

· Maintains detailed records of   permit activity

· Compiles data and paperwork to   process permit applications for oversized and overweight vehicles.

· Coordinates   with customers to confirm equipment and labor requirements prior to adding   jobs to the schedule.

· Confirms   equipment requirements and availability with estimators and dispatch prior to   committing to requested project schedules.

· Performs   related assignments as required.

Special Requirements

· Position operates computer terminal for prolonged periods.

· Must be willing to accept change and adapt to evolving circumstances and job responsibilities.

· Must be reliable, punctual, and able to function at a high level as part of a team.

· Must be able to pass a background check and drug test.