Senior Garnishment Administrator

Second Level Support: Serve as first point of escalation by investigating and providing timely responses to team and customer escalated items Subject Matter Expert (SME) in wage attachments and relevant systems (Salesforce, GWO, UKG Pro/UltiPro and UTE/SSP) Partner and collaborate with EEC specialists, Garnishment Services management and other internal partners to resolve issues as required Assist in the roll out and adoption of new processes and procedures Promote and inspire cross team collaboration, including other internal workgroups Display leadership, encourage team to perform to the best of their ability and be a positive influence among the team Ability to work well under stress and handle difficult or sensitive situations Ability to adapt in a rapidly changing environment with changing job requirements Strong attention to detail and adherence to deadlines Demonstrates good judgment and models highest levels of professionalism and teamwork Ability to multi-task and follow through on commitments Ability to work independently with excellent prioritization skills Effective at handling difficult and/or escalated situations Bachelor or equivalent and five to seven years of related experience, or equivalent combination of education and experience. Working knowledge of UKG Pro is a plus Advanced knowledge of US and Canadian Garnishment / Payroll laws. FPC or CPP is a plus