Billing Specialist

The range for this role is $18.75 per hour to $24.28 per hour

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite full time in our Melbourne, FL office.   

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The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Billing Specialist supports the New Joiner or Member Billing finance team by providing support to members regarding monthly shares, and by performing basic accounting tasks such as recording revenue.  This position is responsible for reconciling, auditing, examining and completing a variety of multifaceted financial and non-financial tasks to ensure accurate, and timely monthly billing for Christian Care Ministry’s Medi-Share program.

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Essential Job Duties & Responsibilities

• Identify, research, and resolve account, payment, and invoice inconsistencies in the various systems associated with Medi-Share billing
• Communicate to delinquent members on outstanding balances and options to remain an active member using kingdom-class customer service
• Analyze and reconcile sharing account (bank) and transaction anomalies, including member complaints and calls
• Handle and resolve member cases, inquiries, complaints and escalations
• Field and process incoming requests from members or administrators regarding their accounts
• Process all member changes across billing systems (new records, changes, discrepancies, etc.)
• Create or review member refund requests
• Troubleshoot program discrepancies or member-reported issues
• Research errors from system-generated reports and make corrections across multiple systems as needed
• Comply with all compliance policies and procedures to include call compliance
• Communicate with co-workers, management, members, clients, and others in a courteous and professional manner
• Contribute to the exercise and expression of the Ministry’s Christian beliefs
• All other duties as assigned

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Essential Skills & Abilities

• Customer Service Skills – ability to clearly communicate about member billing-related inquiries in sometimes difficult situations
• Problem solving— ability to gather and analyze information skillfully using varies systems; identify and resolve problems in a timely manner
• Strong computer skills – ability to access, research, use, and maximize CRM and various billing systems; and possess an intermediate knowledge of Microsoft Office (Excel, Word, and Outlook)
• Quality control— demonstrates accuracy and thoroughness; monitors work to ensure quality, and applies feedback to improve performance
• Quantity— ability to meet productivity standards and complete work in a timely manner
• Adaptability—ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events
• Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance

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Core Competencies/Demonstrable Behaviors

• Decision quality—Making good and timely decisions that keep the organization moving forward
• Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Nimble learning—Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Being resilient—Rebounding from setbacks and adversity when facing difficult situations
• Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.  This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.  Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
• Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
• Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence.  Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
• Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

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Education and/or Experience

• Associate’s degree in Accounting or similar field with customer service/call center experience OR high school diploma/GED and 2-4 years’ experience required
• Bachelor’s degree preferred

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Supervisory Responsibilities

• This job has no supervisory responsibilities

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Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards
• Tuition Reimbursement Program

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Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.