Vice President, Client Success - National Market

The Vice President, Client Success – National Market is a member of the Client Success leadership team in the Progyny organization.  This role has responsibility for a team of client success managers that oversee relationships with national market employer clients and is responsible for delivering on client retention goals, driving revenue from upsells with existing national market clients and managing key performance indicators to ensure team goals are achieved.    

This position requires 30–40% travel and is open to candidates located near any major U.S. airport.  

What you’ll do…  

• Be responsible for leading and managing a large market Client Success team ensuring KPIs are met with a focus on client retention and pipeline management for upsells    

• Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy   

• Represent company at client meetings and events to promote the company’s brand, building relationships with clients and consultants 

• Have an ability to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both employers and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs   

• Help resolve member abrasions that are escalated to the Client Success Team, working closely with other senior leaders to identify the root of the escalation and the best path to resolve   

• Implement improvements to account management business processes to ensure success with growth and scale   

• Manage a staffing model and compensation approach to scale the team accordingly   

• Identify professional development and training opportunities to grow and upskill direct reports   

• Travel: Travel 30–40% to meet with clients and stakeholders, ensuring alignment and satisfaction.  

About you…  

• Extensive Experience: 12+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries.  ​

• Led, coached, and supported a team to achieve individual and organizational goals while fostering a collaborative, high-performance culture.

• Client Management Expertise: Proven success managing large, complex employer relationships, with a focus on strategic retention and growth.  

• Executive Collaboration: Demonstrated ability to work with and manage expectations of internal executive teams, ensuring alignment and actionable outcomes.  

• Negotiation and Influence: Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively.  

• Communication Excellence: Expertise in presenting complex information and insights in ways that resonate with diverse audiences.  

• Analytical Acumen: Strong financial and problem-solving skills to drive data-backed decisions and client ROI.  

• Project Management: Proven ability to define goals, create action plans, and deliver results in a dynamic environment.  

• Adaptability: Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization.  

• Geographic Flexibility: Located near a major U.S. airport, with the ability to travel frequently for client interactions.  

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match

• Access to on-demand legal and financial advice   

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $185,000 - $195,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].