Developer Lead - Payments - Payment Operations

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview: 

As Developer Lead, you will collaborate with engineering, finance, and operational stakeholders to oversee workflows, document technical solutions, and resolve partner issues through advanced troubleshooting.

Position Responsibilities: 

• Manage and develop a technical team of operations and analysts while ensuring balanced workload distribution.

• Oversee the end-to-end team queue, case management systems, and overall project accountability autonomously.

• Establish, maintain, and optimize playbooks, training programs, and feedback loops to hit team KPIs.

• Maintain seamless coordination across multiple cross-functional teams to align outputs with core business goals.

• Monitor operational SLAs, address workflow risks, and manage escalations to higher support tiers.

• Perform technical configuration and code testing to deploy and validate new payment services.

• Lead strategic talent development through continuous coaching, mentorship, and long-term succession planning.

• Transform operational metrics into actionable insights for leadership while proactively implementing contingency plans to ensure system service continuity.

Required Skills: 

• BA/BS degree in a technical discipline, preferably Computer Science, or equivalent practical experience.

• Overall 10–12 years in technical troubleshooting, including a minimum of 5 years in people management.

• Proficient with Google WorkSpace, SQL, Python, HTML, Linux operating systems, regular expressions, and ETL data analytics pipelines.

• Foundational knowledge of AI principles to apply AI tools for data synthesis and trend analysis.

• Proven ability to autonomously design, lead, and project-manage multiple technical initiatives simultaneously.

• Exceptional written and oral English communication skills for stakeholder management, with availability for shifting schedules.

Required Certification(s): 

• Google Cloud Certified - Professional Google Workspace Administrator

• Google Cloud Certified - Cloud Digital Leader / Professional Data Engineer

• Project Management Professional (PMP) or Agile/Scrum (CSM)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].