Technical Support Group Representative

Technical Support Group Representative

Weir ESCO, Johannesburg

Hybrid

Purpose of Role: As a TSG Representative, you'll be the person our customers from across Africa turn to for technical problem solving. You'll leverage your in-depth knowledge of our products, fabrication methods and on-site support experience to help ESCO's customers with their toughest technical challenges. You'll also use your project management skills to manage both local and international fabrication projects, collaborating with our global engineering teams as the project owner, coordinating between sales, fabrication facilities, and designers.

What we offer: At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our ‘We are Weir’ framework, we focus on the importance of our people and the contribution they make to our organisation. 

• Health & Wellbeing: As a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing.  We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them. 
• Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives. 
• Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves. 

Key Responsibilities:

• On-site customer technical support for Weir ESCO products across the Africa region, including GET-related fault finding, reporting, solution implementation, and immediate customer assistance.
• Commissioning of Weir ESCO buckets and lips, including problem resolution, warranty claims, defining scope of work, coordination of repairs, and quality inspections.
• Project management and quality inspection of bucket and lip fabrications at local and international fabrication facilities.
• Liaison with international engineering teams and TSG colleagues on customer issues, warranties, and product optimisations, as well as providing technical support to the sales team on ESCO products.
• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Diploma/degree in Mechanical Engineering or related field.
• Qualified Technical Tradesperson: Boilermaker / Welder / Pipe Fitter / Diesel Mechanic.
• Minimum of 5 years’ experience in a fabrication and/or mining environment conducting and overseeing quality inspections, as well as providing technical support to customers.
• Proven project management experience.

We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family.  We are proud of our unique blend of talent, technology and culture.  We are here to inspire you to do the best work of your life! 

For additional information about what it’s like to work at Weir, please visit our Career Page. 

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.  

#LI-ES1

#ESCO