Boutique Operations Assistant

Job Purpose:

This role will support on retail operations and boutique administration. He/she will be an enabler as well as a change agent to enhance operation efficiency, support operations by performing data analytics and generate business insights for retail leaders. He/she will be engaged in various projects including taskforces, projects, boutique opening and expansion, event etc.

Key Responsibilities:

1. Uplift retail governance and boutique operations process
– Coordinates the daily, monthly, inventory, daily reconciliation, cycle counts and safe organization to ensure a fluid sales process and a seamless client experience
– Support the implementation of new operations policies, and ensure all operational related issues are fully followed.
– Monitor the indicators: sell-through, traffic, sales turnover to discuss with HOB on relevant action plans to be implemented
– Perform daily, weekly, monthly & quarterly data analytics and reporting’s to support operations management and generate insights for retail management
– Continuously review and refine report format and content to improve relevance and user-friendliness
– Agility in working with various systems, including Sales POS, Brio, and CASS, to support the monitoring of key boutique indicators such as sales turnover, SOH, and repair case management.
– If needed, support WFJA with selling ceremonies during high-traffic hours.

2. Optimize Stock Management to ensure Proper QC Process
– Work with HOB on optimizing boutique stock management: accurate receipt of deliveries – ensure products received with appropriate documentation and maintain POS data accurately.
– Be responsible of shipping, receiving, managing transfers all outgoing and incoming products and repairs and requires 100% tagging accuracy
– Proceed QC on outbound HE products, and work closely with CASS team if discrepancies
– Remain vigilant and detail-oriented to ensure the boutique’s stock is well managed, transparent, and aligned with the system SOH.

3. Boutique Administration and project management activities
– Managing back of house, cashiering and invoicing and packaging.
– Tracking of key project milestones and completion of activities
– Collaborate with stakeholders to support implementation plans
– Liaise with different vendors and suppliers for the need of the stores.
– Understand IT system and related subjects, participate as a super user of new system testing.
– Support key presentations preparation.
– Support project meetings scheduling and various project related logistics and administrative tasks

4. Team and Target Management
– To be responsible for the effective roster management of the retail team with the HOB
– To agree with the HOB and implement sales staff target, and support with recruitment and appraisals.

5. Enhance risk management & occupational safety and support Boutique maintenance
– Works closely with Office Retail Team to ensure the compliance of workplace safety.
– Complete daily/weekly/monthly occupational safety checklist.
– Supports all aspects of operations including boutique maintenance, supply ordering and any needs to facilitate the sales process.
– Support the enhancement and reorganization of all BOH areas to ensure an efficient, well-organized, and safety-conscious workplace.
Other Job scopes
– Boutique Expense Planning
– Event supports and coordination
– After Sales and Customer service support

6. Other Job scopes
– Boutique Expense Planning
– Event supports and coordination
– After Sales and Customer service support

Key Interactions:
Internal
• Retail & Boutique Team
• After sales team including technicians, customer care enquiry, merchandising team
External
• Clients ( Repair enquiry)
• Vendors