Office Manager

Department: Office staff

Employment Type: Full Time

Location: Austin

Reporting To: Will Bernhard

Compensation: $39,000 / year

Description

Key Responsibilities

• Process work requests from our customers’ scheduling websites, emails, and phone calls
• Update work ticket statuses promptly
• Provide accurate documentation to accounting for billable work
• Efficiently route non-schedule related inquiries to the appropriate person or department
• Update project records in our scheduling software when project documents or purchase orders are submitted
• Coordinate with the Branch Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Suggest and implement policies, procedures, and service standards in conjunction with administrative/supervisory staff to make work more efficient including processing of POs, work orders, tickets, and daily mail collection.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and compliance with regulations and recommend appropriate personnel action.
• Interpret and communicate work procedures and company policies to staff. 
• Demonstrate the ability to pro-actively plan work and proceed with a task with limited instruction. 
• Willingly step up to take on new responsibilities or to help a co-worker complete a task.
• Oversees ordering of office supplies; adheres to ordering schedule.
• Communicates effectively, both verbally and in writing. Shares information and demonstrates ability to listen openly and empathetically to others.
• Works collaboratively with fellow employees and others to achieve identified goals and objectives.
• Supports that relationship between the company and its clients by demonstrating respectful, courteous, and cooperative behavior when interacting with clients, visitor, and other employees.
• Contributes to a positive work environment by treating others with fairness and respect.
• Comply with company policies and procedures.
• Demonstrates functional aspects of job knowledge as listed on the job description.
• Exhibits adequate skills as listed on the job description.
• Maintains professionalism in compliance with agency standards.
• Will maintain competency with technology related to job functions.

Job Requirements

• Excellent, friendly, and effective communication skills
• Positive attitude with excitement for helping keep the branch teams organized and prepared
• Basic administrative assistant knowledge
• Multi-tasking
• Organized
• Punctual
• Ability to manage priorities and workflow in a high-volume company environment
• Must be able to read and write in English
• Bilingual a major plus
• Willing to undergo a pre-employment background and drug screen check
• High school diploma or the equivalent

Benefits

• Competitive Pay: Earn strong annual compensation with opportunities for bonuses and increases.
• Paid Time Off: Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.
• Cutting-Edge Technology: Work with the latest tools and technology in the field.
• Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.