Senior Manager, Colleague Experience & Business Management (Marketing)

TD’s Marketing team includes over 650 professionals across North America. The Marketing Strategic Operations team plays a critical role in enabling Marketing to operate with clarity, confidence, discipline, and speed. The team supports the overall marketing strategy and measurement across Marketing and delivers on the colleague experience, including enabling capabilities to drive efficiency, learning & development,  business management, operational governance, and supports cross-functional delivery across Marketing.  

Job Profile Summary 

The Senior Manager, Colleague Experience & Business Management will lead one of the key pillars within the colleague experience strategy, specifically, the strategy, evolution, and delivery of the Marketing Academy.  The Marketing Academy is critical to the growth and development of our Marketing colleagues across disciplines and will play a foundational role as we continue to evolve the Marketing function to become a destination for Marketers and elevate Marketing outcomes.  This role will be accountable for shaping a cohesive, future-ready learning ecosystem from colleague onboarding to ongoing role-based learning and skill development to defining and delivering on our talent growth and acceleration strategy. 

In addition, the Senior Manager will provide leadership for selected Business Management and Operations activities that enable the Marketing function to operate effectively as required.  For example Customer & Employee Impact Team (CEIT) readiness, Business Continuity Planning (BCP), onboarding / offboarding for colleagues, etc. 

The successful candidate will understand what it means to be a strategic marketer, understand the marketing process, and have the ability to define and deliver on learning outcomes.  The candidate will be curious, and a strong operator with a learning mindset who has the ability to collaborate and build relationships to translate key objectives and priorities into practical learning experiences, operational routines, and measurable outcomes. 

Key Accountabilities 

1. Lead the Marketing Academy Strategy and Roadmap 

• Own the ongoing strategy, roadmap, and operating model for Marketing Academy,  

• Lead the structured annual learning plan that connects Marketing fundamentals, core competencies and role-based capability development. 

• Partner with senior leaders, subject matter experts, HR, L&D, Marketing teams, and external partners to identify priority capability gaps and translate them into practical learning journeys. 

• Lead the design, development, planning, and execution of high-impact learning experiences and resources that help marketers apply learning in their day-to-day work. 

• Oversee the colleague experience for all new hires through established Marketing Academy programming such as new hire orientation, colleague success onboarding, and Marketing fundamentals. 

• Ensure learning content reflects TD Marketing priorities and helps marketers understand how their work drives customer experience, business outcomes, brand strength, and growth. 

2. Lead Continuous Improvement Discipline and Talent Growth 

• Provide strategic oversight of the Marketing Academy measurement and insights framework, using performance data, stakeholder feedback, and business outcomes to assess effectiveness and inform future priorities.  

• Shape the evolution of the Academy by identifying opportunities to enhance capability development, increase organizational impact, and align learning investments with changing business and workforce needs. 

• Lead the development and implementation of a talent acceleration approach in support ongoing learning and development of Marketing Talent 

3. Lead Business Management and Operations Enablement 

• Provide strategic oversight of Marketing Business Management and Operations functions, ensuring key programs—including Business Continuity, CEIT readiness, premises support, onboarding/offboarding,—effectively enable business objectives and organizational resilience.  

• Drive continuous improvement across the Marketing operating environment by advancing scalable, sustainable, and well-governed practices through stakeholder partnership, process optimization, and risk management. 

KEY ACCOUNTABILITIES 

CUSTOMER 

• Develop, communicate and implement a holistic strategy for own specific business management function in support of and integrated with the overall business strategy 

• Oversee / lead / manage and plan a work activity that may require alignment across multiple areas 

• Lead the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas 

• Lead partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management 

• Act as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed 

• Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership. 

• Forecast programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders 

• Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction 

 
SHAREHOLDER 

• Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities 

• Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements 

• Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank 

• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required 

• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite 

• Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed 

• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets). 

• Work closely with key business leaders to optimize TDBG’s resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale 

• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations 

• May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues 

• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed 

• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues 

 
EMPLOYEE / TEAM 

• Responsible for management of the overall team(s) providing both leadership and guidance 

• Set targets and objectives for the team, and deliver results 

• Grow team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered 

• Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism 

• Co-ordinate necessary resources to ensure completion by deadlines 

• Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans 

• Prioritize and manage own workload in order to deliver quality results and meet timelines 

• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest 

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency 

• Establish effective relationships across multiple business and technology partners, program and project managers 

• Participate in knowledge transfer within the team and business units 

 
BREADTH & DEPTH 

• Oversee and lead a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope 

• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas 

• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.) 

• Set operational team direction and collaborate with others to execute on common goals 

• Focus on longer-range planning for functional area (e.g. 12 months or greater) 

• Generally reports to Executive leader 

EXPERIENCE & EDUCATION 

•  Undergraduate degree or relevant professional certifications, designations, or equivalent required 

• 10+ years relevant experience