Agent Experience Training and Development Consultant

Job Description:

Training and Development Consultant with expertise in system integration/development to assess training needs, develop curriculum, deliver training sessions, and design and implement training systems. This role involves working closely with various departments, Internal Caregivers and External Clients/Agents to enhance skills, knowledge, and performance through effective training programs and robust training and tracking systems.

Hybrid position with 2-3 days a week in office: Tuesday, Wednesday and Thursday

Office location: Select Health Murray Office 5381 S Green Street, Murray, UT 84123

Travel is involved : late summer/ early fall. Typically most of August and September to Idaho, Nevada, Colorado and around Utah.

Preferred candidates with 2 years of insurance experience

Essential Functions

• Lead design and system planning sessions and set project goals. Coordinating internal and external resources to ensure seamless execution. Ensure system deadlines and trainings are delivered on time and within the defined scope.
• Design and develop comprehensive training programs tailored to meet the specific needs of different departments by the creation of engaging training materials, including manuals, e-learning modules, and videos. Update and improve existing training programs based on feedback and performance metrics.
• Facilitate engaging and interactive workshops, seminars, and training sessions for employees and external clients/agents at all levels by utilizing a variety of instructional techniques to accommodate different learning styles. Deliver training both in-person and virtually, ensuring accessibility for all employees and external customers.
• Develop and manage the Learning Management Systems, including uploading course materials, tracking employee progress, and generating reports. Integrate new technologies and tools to improve training delivery and effectiveness. Ensure the training system is user-friendly and meets the needs of all stakeholders. Conduct regular system evaluations and updates to maintain optimal performance.
• Work closely with internal Caregivers and external clients/agents to source specialized training programs and materials. Provide one-on-one coaching and mentoring to caregivers and external clients/agents when needed. 
• Maintain detailed records of all training activities and outcomes. Generate regular reports on training metrics and system performance.
• Maintain a strong knowledge of department systems and workflows becoming a subject matter expert in these areas.

Skills

• Customer relationship
• Health insurance expertise
• Instructional design
• Curriculum development
• Computer Literacy
• Project Development
• Project Management
• Educational Technology
• Communication
• Presentation
• Problem Solving

Qualifications

• Current State of Utah Resident Agent License Class A: Life/Health & Disability (or within 1 year of employment)
• Demonstrated skills in planning with a high level of detail and accuracy, creative thinking, written and interpersonal communication.
• A strong background in agent relations or sales force roles with leadership responsibilities or extensive experience within the Health Insurance industry required
• Ability to work independently and as part of a team.
• Strong knowledge of traditional and modern training methods and techniques.
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities

Preferred Qualifications

• Experience in system development and management.
• Demonstrated relationship building, client relations, strategic planning, and project management.
• Minimum of one year in an agent relations or sales facing role with leadership duties or 3 years in Health Insurance industry.
• Proven experience as a Training Consultant, Training Coordinator, or similar role.
• Hands-on experience with Learning Management Software (LMS) and e-learning platforms.

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$34.26 - $53.96

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.