- Location
- Dubuque, IA, United States of America
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- Workday
Description
Employment Type:
Full timeShift:
Day ShiftDescription:
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.
Join the MercyOne Family! We are looking to hire a Lab Clerical Support Specialist
As a Lab Clerical Support Speciaist at MercyOne, you will The Clerical/Billing Support Specialist is responsible for performing excellent customer service to outpatients, visitors, hospital staff and healthcare providers and their office staff in a quick, efficient manner. The clerical staff is responsible for handling phone calls, processing patient data and payments, placing test orders/results, processing insurance payments, and maintaining laboratory records.
General Requirements:
Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Performs other duties consistent with purpose of job as directed.
Demonstrates a high level of customer service & communication skills as the first contact with clients, patients, and payers either on the phone or face-to-face.
Answers incoming calls in a pleasant, professional manner and resolves caller's request if possible. Routes other calls to the appropriate staff member or department.
Responsible for obtaining, validating and accurately entering patient billing and insurance information for both client and account billing, including Medical Necessity checks, obtaining Advanced Beneficiary Notices of Non-Coverage, and contacting providers in a professional and courteous manner to obtain missing billing information.
Ensures timely distribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements.
Ensures all incoming communications, including departmental mailings, postal mail, email, and faxes, are acted upon in a timely manner.
Adheres to all Laboratory and Hospital Policies & Procedures. Observes all safety and infection control practices where indicated. Maintains a neat and orderly workplace.
Demonstrates the ability to organize, prioritize, execute and follow up on daily workflow, both independently and with co-workers. All tasks are owned by the individual until resolution, or another person accepts ownership. Assists others as time and workload permit.
Follows established policies and procedures for the accurate collection, recording, transporting, and posting of cash receipts and other forms of patient payments.
Maintains confidentiality with all information consistent with HIPAA and laboratory policy.
Reconciles billing errors, submits claims manually or electronically to payers, monitors claims, process denials, and monitor bad debt.
Education:
High School Diploma or GED required.
Training in medical billing and insurance preferred.
Proficient keyboard skills and basic understanding of computers and software required.
Understanding of commonly used medical terminology preferred
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque
Dubuque
Dubuque, located right on the Mississippi river, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, arts festivals and an abundance of parks and trails.
As the region’s leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in the tri‑state area. It holds Magnet designation (fifth consecutive cycle), CMS 5‑star quality rating and national recognition including Fortune/IBM Watson’s 100 Top Hospitals. It’s a Wellmark Blue Distinction Center+ for maternity and earns American Heart Association awards — Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.