Engineer Software - Monitoring

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Monitoring Engineer is responsible for designing, implementing, and maintaining observability solutions across non-production and production environments. This role focuses on ensuring system health and performance through Splunk, Splunk ITSI, synthetic transaction monitoring, application performance monitoring (APM), and network performance monitoring.

ESSENTIAL FUNCTIONS

• Configure and manage monitoring tools, primarily Splunk and Splunk ITSI

• Implement synthetic transaction and APM solutions to proactively detect issues

• Maintain network performance visibility and alerting

• Collaborate with cross-functional teams to improve observability coverage

• Document monitoring standards, configurations, and processes

EXPERIENCE:

• Minimum 3 years in monitoring/observability roles with hands-on experience in Splunk and ITSI or related tooling

REGISTRATIONS/LICENSES/CERTIFICATIONS: (list those required to perform the job that ALL associates in the role must have)

• Splunk certifications (e.g., Splunk Core Certified Power User, Splunk ITSI Certified) preferred.

SKILLS/CHARACTERISTICS:

• Strong expertise in Splunk and ITSI

• Familiarity with synthetic monitoring and APM tools

• Understanding of network performance monitoring

• Scripting skills (Python, Shell, PowerShell) are an asset

• Strong troubleshooting and documentation abilities

• Excellent communication skills both written and verbal

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.