PRINCIPAL DEPARTMENTAL SYSTEMS ANALYST (BUSINESS ANALYSIS)

Preforms highly complex systems and reporting work to troubleshoot and solve information systems issues for a specified area or department. This position is responsible for supporting complex initiatives and delivering support for technical and executive management. It requires close partnership with business users and engineering teams to translate, design, and deliver solutions that improve system operations and organizational objectives. 

Recruitment Timelines: Interviews are projected to be scheduled for the week of August 10, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

• Performs cross-functionally to integrate highly complex information systems and business process changes in support of strategic business needs
• Plans, conducts, and leads major systems projects; reviews and evaluates results
• Performs requirements gathering, systems analysis and design, and feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departments
• Compiles complex and comprehensive reports and correspondence
• Provides guidance to departmental staff on information system projects and programs
• Provides direction to consultants regarding systems needs and acceptability of alternatives
• Evaluates systems to ensure that requirements are properly satisfied
• Verifies vendor compliance with contract and work plan
• Writes business and reporting requirements, and uses case diagrams and functional requirements for new applications or modifications to existing applications
• Consults with business and technical subject matter experts (SMEs) to ensure that customer requirements are translated to information system specifications
• Monitors system performance and troubleshoots, analyzes, and resolves system problems; responds to systems emergencies
• Facilitates systems training and creates technical documentation
• Develops analytical models to extract and analyze data from various Metro systems to provide management with decision-making tools
• Participates in department's information security, disaster recovery, and safety programs
• Participates in evaluation and awards of contracts to information systems vendors
• Oversees, trains, and motivates assigned staff

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field

Experience

•  Five years of relevant experience performing business and systems analysis, planning and implementation of information systems, and analytical reports; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

•  A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications 

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience gathering, analyzing, and translating executive priorities into actionable project plans and requirements for technology and modernization projects
• Experience translating complex business needs into functional specifications, process workflows, and user stories
• Experience preparing executive briefings, presentation materials, and status reports for executive management to support core Salesforce-based business processes
• Experience utilizing Microsoft 368, Jira, Confluence, Visio or similar to support strategic initiatives, design technical workflows, and translate complex technical information for business stakeholders and executives 
• Experience applying Software Development Life Cycle (SDLC) or Agile methodologies to drive and support technology projects from initial requirement gathering through final implementation

 Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

•  Theories, principles, and practices of specified application areas, systems analysis, and statistical methods

• Enterprise software implementations and upgrades, and/or support of relational systems such as Oracle
• Interpretation/translation of analytical work results into business results
• Applicable local, state, and federal laws, rules, and regulations governing information systems
• Capabilities of large-scale computer systems
• Principles and practices of project management
• Principles and practices of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Leading assigned information systems projects/activities
• Performing highly complex systems and reporting analysis and design
• Investigating and resolving information system problems
• Data analytics
• Applicable business software applications
• Utilizing internet connection tools
• Determining strategies to achieve goals
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Effectively communicate cross-functionally between business and technical staff
• Prepare comprehensive and ad hoc reports and correspondence
• Meet time sensitive constraints and deadlines
• Multi-task and work in a fast paced, team-oriented environment
• Think and act independently
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Supervise, train, and motivate assigned staff
• Read, write, speak, and understand English

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

.Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

•  Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required