Assistant Property Manager

Description

Job Title:  Assistant Property Manager 

Reports to: Property Manager or Regional Manager

Job Overview: 

The Assistant Property Manger assists with preserving and increasing the value of a real estate investment. They assist with managing the day-to-day operations for multiple residential buildings/portfolios and takes action to best meet the owner’s goals and objectives.

Specifically, they assist the Property Manager with tenant relations, collecting rent, monitoring agreements, and ensuring the property is in good working order.

Primary Responsibilities:

Tenant Relations

· Coordinates tenant move-ins, move-outs, and at times, renewals of residents

· Enforce terms of rental agreements, resolve tenant complaints, and if needed, oversee eviction proceedings

· Communicate and build strong relationships with tenants (re: repairs, status of capital improvements, tenant concerns)

· Provides timely, attentive, upbeat service to residents, making sure their needs are met or explained in a manner that reflects positively on the company or business

Facilities Management

· Regularly inspect property to ensure it is in good working order; common areas are clean and well maintained, and the building meets requirements

· Assist manager with collection of vendor updates and new bids from contractors 

· Assists the maintenance coordinator to schedule repairs and resolve emergency maintenance issues in a timely manner

· Coordinate with contractors to assess problems and make needed repairs for larger construction projects or building issues

· Issues and replaces/makes keys with a key cutting machine

· Ensures compliance and organization of owner(s) and management agreement with utility companies

· Assists in coordination of various maintenance special or yearly upkeep projects assigned by property manager

Financial Reporting

· Pull financial reports for Senior Property Manager or Property Manager as requested

· Assist in handling utility vendor approvals and invoice discrepancies

Other Duties

· Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency 

· Ensure compliance with Peak Properties company policy, as well as federal and local regulations

· Attend Peak meetings and/or connect with other Peak employees to share best practices

· Additional duties as assigned by Property Manager or Management

Qualifications:

· Bachelor's degree in business administration, finance, real estate, construction

management or vocational real estate training preferred

· Interest in gaining knowledge of applicable local, state, and federal laws and regulations

· Strong interpersonal and business communication skills

· Must be detail-oriented and a motivated self-starter

· Must have the ability to multi task and work independently

· Must have high level of organization and follow up skills

· Ability to handle large volume of emails and phone calls

· Ability to assess, communicate, manage and resolve conflict

· Ability to gather detailed information and communicate it effectively to the appropriate audience

· Knowledge of property management a plus

· Basic knowledge of building and general maintenance preferred

· Competence with and/or desire to learn and use systems/tools (Yardi, Excel)

· Computer proficiency in Microsoft Office (Excel, Word, Outlook)

Availability and Work Hours:

· Must be available to work standard business hours

· Must have availability to handle requests as needed outside of normal business hours

· Ability to access emails on weekends and be available to resolve issues as needed

Physical Requirements:

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

· Requires the ability to move within difficult conditions and different areas of properties; stand, sit, walk up/down stairs at times

· Ability to use key cutting machine

· Able to lift up to 50lbs

· Must have a car and valid driver’s license

· 30% travel, property to property, within Chicagoland area