Sale Associate - HOKA Cheshire Oaks

Full-Time Sales Associate, HOKA - Location 

About HOKA   

Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight.  

At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.  

Summary 

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your role to create the best possible customer experience. It’s your job to listen to each customer and offer recommendations and current product knowledge in response to their needs. As a Sales Associate, you operate as part of dynamic team and you cooperate to achieve business goals.  
 

Description 

As a HOKA Sales Associate, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy.  You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.  

Core Competencies 

• Ensure the highest level of customer service possible  

• Prioritise brand and product knowledge training in customer interactions 

• Communicate effectively with customers, team members, management, and corporate stakeholders 

• Contribute to a team and cooperate to achieve goals 

• Multi-task in a fast-paced environment 

• Respond to problem situations with professionalism  

• Think critically to solve problems and approach challenges with agility 

Who You Are 

• Excellent verbal and written communication skills  

• Conveys the HOKA and Deckers Brands Vision and Mission to your team members and customers 

• Highly motivated team player and self-starter 

We Would Love to Hear From People With: 

• Previous Retail experience is a plus 

What We Will Give You 

• Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.  

• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program 

• Uniform Allowance  

• 60% discount off the Deckers Brands’ (HOKA, UGG and Teva) online, and 30% instore discount. 

As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.