Customer Service Specialist

In this role you will be part of an amazing Customer Service Team in our Head Office in Gliwice – Hybrid work!

Next to an attractive salary for this full-time permanent position, we offer multiple benefits such as bonus, recognition awards, private healthcare and Kafeteria MyBenefit card.

If you have experience in customer service and are ready for the next challenge in your career - let's talk!

What we're looking for

• Education: Bachelor's or Master's Degree is welcome
• Languages: Professional working proficiency in English and Polish, language optional - French, German
• Experience in customer service within the manufacturing industry, including communication with internal and external clients, resolving operational issues, and supporting production-related processes. Proficient in computer use and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), with working knowledge of SAP and IMPULS (optional). Working in a production environment has strengthened organizational skills, teamwork, and the ability to respond quickly to changing business needs.
• Possesses proven problem-solving skills
• Excellent communication
• Must be customer-focused
• Practices attentive and active listening
• Possesses organization and time management skills
• Team player with the ability to work independently

How you'll thrive and create and impact

• Be available for customers by e-mail/chat
• Order management: registration, requirement and feasibility checks, communication to customers
• Open order management: link with internal departments as QA, Supply Chain, Product Management and Manufacturing to fulfill customer requirements
• Proactive communication with customers on any changes for order fulfillment
• Receive and process complains
• Support activities and campaigns
• Provide customers with information regarding products, services, prices and delivery times
• Handle reservations and contracts
• Responsibility for invoicing activities, order & shipment tracking

 Offer:

• A modern workplace built on trust and valued partnerships within a stable company.
• Competitive remuneration based on performance, including an annual bonus and recognition awards.
• Above-standard benefits such as a comprehensive employee assistance program, learning platforms, private healthcare, and more.
• Opportunities for professional development through various training programs in business, technical skills, and soft skills.
• Join a multinational corporation that offers an exciting and diverse working environment for engineers, technicians, chemists, and professionals alike.
• If you’re ready to make an impact in the world of supply chain management, we want to hear from you

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.