- Location
- Baltimore, Maryland, United States
- Workplace
- Onsite
- Type
- Full-time
- Department
- WE
- Education
- Bachelor
- Source
- Greenhouse
Description
🔥Priority
Reports To: Client Services Manager or equivalent leadership
Typical Working Hours: Mondays to Fridays, 8:30 AM - 5:30 PM / 9:00 AM - 6:00 PM
Lead Essential Workplace Operations
SPS Global is seeking a Client Services Supervisor to oversee daily mailroom, office services, and records operations across one or multiple client sites. In this role, you'll lead onsite teams, support clients, and help ensure workplace services are delivered accurately, efficiently, and on time.
If you're a hands-on leader who enjoys developing people, improving operations, and delivering excellent service, we'd love to hear from you.
Why This Role Matters
Your leadership helps keep essential workplace services running smoothly. By supporting your team and maintaining strong client relationships, you'll help deliver reliable service that employees and clients depend on every day.
What You'll Do
Mail, Office Services & Records Operations
- Oversee daily mailroom, office services, and records operations
- Ensure mail, shipping, records, and workplace requests are completed accurately and on time
- Serve as the primary onsite contact for clients and operational support
- Monitor service quality and identify opportunities for improvement
- Coordinate special projects and maintain a safe, organized workplace
Team Leadership
- Lead, coach, and support onsite team members
- Schedule staff to maintain daily coverage
- Conduct performance reviews and support employee development
- Crosstrain team members to improve operational flexibility
Client & Business Operations
- Build strong relationships with clients and internal teams
- Monitor KPIs, SLAs, and client satisfaction
- Prepare operational reports and oversee payroll, billing, budgets, and vendors
- Ensure compliance with company policies and client procedures
What You Have
- High school diploma or equivalent required; bachelor's degree preferred
- 3+ years of leadership experience in mailroom, office services, records management, or workplace operations
- Previous supervisory experience preferred
- Strong customer service, communication, and leadership skills
- Experience managing daily operations, KPIs, and service delivery
- Proficiency with Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
Physical Requirements
- Ability to stand, walk, bend, kneel, and sit throughout the workday
- Ability to lift up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
- Ability to operate standard office equipment
Travel: May require local travel between assigned client sites.
Think You're a Fit?
If you enjoy leading teams, building client relationships, and ensuring mailroom, office services, and records operations run smoothly, we'd love to hear from you.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
