- Salary
- $20 – $22/hr
- Location
- Portland, Oregon · Anchorage, Alaska · Austin, Texas · Denver, Colorado · Salt Lake City, Utah · Vancouver, Washington
- Workplace
- Remote
- Type
- Full-time
- Department
- Care Coordination
- Source
- Lever
Description
Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.
As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.
The Care Coordination Team’s objective is to facilitate a frictionless experience for both clients and clinicians working with
Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them.
Clients come to Headlight because we ensure they are matched with world-class mental health providers, and we make it
easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is
the engine that makes this all happen.
Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them.
Clients come to Headlight because we ensure they are matched with world-class mental health providers, and we make it
easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is
the engine that makes this all happen.
As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan
is executed seamlessly. You’ll do this by aligning clinician availability with client needs by managing calendars,
rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first
point of contact for client inquiries through phone, text, and email—delivering timely, compassionate, and professional
support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client
preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care
experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are
proactively met.
is executed seamlessly. You’ll do this by aligning clinician availability with client needs by managing calendars,
rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first
point of contact for client inquiries through phone, text, and email—delivering timely, compassionate, and professional
support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client
preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care
experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are
proactively met.
Skills
ExcelPatient CareComplianceCustomer ServiceHIPAA
Benefits
W2 role with competitive hourly rateMedical, Dental and Vision on the first of the month after employment (based on FT hours)Paid Vacation, Sick, and Holiday timeEmployee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. 401(k) plan with company contributionRemote work scheduleOpportunity to work in a cutting-edge healthcare technology environmentProfessional development opportunities and trainingCollaborative and supportive work cultureImpactful role contributing to the enhancement of patient care and healthcare processes
