Strategic Account Manager (Ho Chi Minh)

Get to Know our Team: 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.  

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.   

The Opportunity:  

As Strategic Account Manager, your key objective will be to help expand Agoda’s room supply network and establish and manage hotel relationships. Ideally you should be experienced in the hotel industry and / or travel industry, especially online travel.  You will be taking care of the hotel market and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on the Agoda website.

In this Role, you'll focus on:  

• Business Analytics – Generate reports using available data, understand the correlation between the numbers, and know how to interpret it for hotel partners in order to drive business growth for both Agoda and partners
• Ownership / Execution – Pro-actively and continuously contribute to the growth of Agoda. Have solution-focused approach to recognize the problems as opportunities. Experiment, optimize and scale up
• Consulting / communication – Build trusted external relationships with hotel decision makers. Master a consultative approach to increase engagement of Agoda programs to drive business growth for both Agoda and partners
• Market health metrics – Master Agoda systems, products and programs, follow set processes and use data to monitor progress towards agreed business goals. Become an expert in the accommodation industry

What you'll Need to Succeed:  

• Bachelor’s degree or equivalent, in any relevant field  
• Three years’ experience in e-commerce, technology and internet industries  
• Strong interpersonal skills & ability to influence external / internal stakeholders 
• Excellent command of English and Vietnamese
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint  
• Ability to communicate various proposals to potential partners.
• Be a Team player with a Professional “get it done” attitude and work ethic  
• Success in acquiring, mentoring & building long term customer relationships  
• Adapts well to and is energized by change  
• Is creative and Innovative 

It's Great if you have:  

• Experience with data analytics tool such as Tableau, Metabase, dBeaver, etc. 

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