Instructional Support Coordinator

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Job Requisition ID:

2026-03918

Time Type:

Full time

Employee Group:

Staff

Job Category:

Academic Delivery Support

Employment Type:

Temporary

Department:

Co-operative and Experiential Education - Work-Integrated Learning Courses

Hiring Range:

$67,688.63 - $84,610.79

Posting Information:
This posting is for an existing vacancy.

Term: 16 months
The internal posting deadline for this position is Thursday, November 19, 2026 at 11:59PM
This position is being offered as a Secondment or contract opportunity.  

Job Description:

Primary Purpose

This position was created to provide a broad range of instructional support to the Professional Development Program (WatPD) and leadership and continuity across academic terms within the Professional Development (PD) courses. The primary responsibility of an Instructional Support Coordinator (ISC) is to lead the various course teams in WatPD. The details of the support and leadership provided by the ISC vary based on the needs of a specific course, the needs of a particular course team, and the level of the ISC.

Key Accountabilities

Course Operations

• Determine the marking and day-to-day needs required to support the delivery of a particular course
• Ensure the TAs have the required resources to support the course
• Schedule, organize and attend marking meetings
• Suggest and test revisions to current marking rubrics
• Calibrate marking efforts
• Handle informal requests for grade revisions/appeals
• Assist in the investigation of potential academic integrity offences

Supervision and Relationship Management

• Participate in the hiring of co-op students and part-time markers and contribute to the onboarding and training each term
• Supervise and mentor the teaching assistants (TAs) and part-time markers hired to support a particular course
• Complete mid-term and end of term evaluations for our co-op students
• Provide regular updates to the instructor/course author about student progress

Student Support

• Respond promptly and professionally to student concerns
• Handle email inquiries/requests and discussion board posts that are beyond the scope of a TA
• Handle requests for exceptions (e.g. illness, death in family)
• Inform the Associate Director/Director of changes/trends in student support issues; suggest improvements to the student support system

Course Development

• Identify course improvement opportunities and implement approved changes
• Assess course content and assessments to ease instructional challenges
• In consultation with the instructor/course author and Associate Director, and applying best practices of online learning, instructional design and pedagogy, implement revisions/improvements to current course materials and assessments

Technology and Online Pedagogy

• Identify and understand current/available technologies in online education

• Understand the function and set up of a particular course within the University of Waterloo’s Learning Management System (LMS)

• Effectively design course administrative set up to facilitate the smooth operation and delivery of a large course

• Liaise with campus partners regarding issues with the LMS

Required Qualifications

Education

• Completion of a Bachelor’s Degree. Degree in education an asset.

Experience

• Demonstrated time management skills and experience maintaining schedules for project deliverables.

• Proven strength in collaboration and relationship management

• Experience using learning styles and profiles to facilitate learning.

• Demonstrated excellent writing skills

• Experience assessing student work (project based and written) preferred

• Experience developing lesson and/or workshop plans preferred; in-class and/or online teaching experience an asset.

• Demonstrated attention to detail and organizational skills

• Proven ability to coach and inspire

Knowledge/Skills/Abilities

• Working knowledge of instructional pedagogy and online course design

• Exceptional interpersonal skills including the ability to use tact and diplomacy while interacting with a wide range of campus partners.

• Understanding of the principles of experiential learning and/or experience with co-operative education an asset.

• Creativity and a willingness to think strategically for the betterment of the program is an asset

• Strong computing skills required (e.g., knowledge of Microsoft Word, Excel, Learning Management Systems and HTML) and an aptitude for learning new technology

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.