Senior Engineer - Customer Engineering

About GlobalFoundries 

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. 

Introduction

To ensure that the assigned customer programs are being managed and executed accurately and timely, and to do so by providing excellent customer service to achieve customer satisfaction.

Your Job

• Manage and monitor the success of customer programs and NPIs in the Fabs by utilizing and updating the appropriate systems.  Resolve and/or highlight issues that threaten the success of customer programs and/or NPIs.
• Process and manage customer interfaces (such as but not limited to customer requests, meetings, visits, complaints and feedbacks) with timely closed-loop response by utilizing and updating the appropriate systems.
• Support and utilize Customer scorecards and QBR feedback to gauge customer satisfaction and drive for improvements with the aim of being rated as #1 Supplier.
• Plan, monitor and control the overall project plan and risk analysis to ensure that all deliverables are met on time.

• Synergize and participate with cross-departments in achieving corporate management’s business objectives and initiatives.
• Effectively communicate to customers on technical and/or quality issues so as to mitigate exposure and proactively manage customers’ expectations.
• Solicit training and coaching so as to continuously improve the skills and knowledge needed to carry out Customer Engineering’s roles and responsibilities.
• Responsible and accountable for complying with environmental, health, safety and security (EHSS) system, policies, procedures and guidelines that are applicable to scope of work, thereby maintaining a healthy and safe workplace.

Requirements

• Degree in Electrical/Electronic Engineering or related field from recognized institutions.
• 2 years of relevant experience in wafer fab (technical position) environment preferred.  Those without experience but keen to learn in the semiconductor industry can be considered.
• Well versed in PowerBI platform and data analysis.
• Customer-friendly, personable and communicative.
• Proactive, outgoing, and energetic individual who is teachable, mature, and creative.
• Possess system and creative problem-solving skills.

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.