GBS Quality & Transformation Lead (m/f/d)

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

 

For more information, please visit www.bruker.com.

 

We are currently offering a new opportunity for GBS Quality & Transformation Lead at the Bruker Global Business Services Center located in the very heart of Warsaw, Poland. Fueled by a talented and dedicated workforce, GBS provides a broad range of business services for Bruker Corporation, including Finance, Human Resources, IT and Customer Services in Europe, the Middle East, Africa (EMEA) and the Americas regions. Consider expanding your capabilities with Bruker and become an integral part of a continuously growing and dynamic team that delivers sustainable value for Bruker entities across the world.

Responsibilities

• Coordinate GBS Quality Standards implementation, maturity assessments and continuous improvement initiatives
• Support maturity assessments, process reviews and capability development initiatives, including documentation, analysis and follow-up actions
• Support the coordination of GBS transformation initiatives, including action tracking, stakeholder follow-up, status reporting and governance preparation.
• Provide coordination support for M&A, integration and business transition activities, including governance documentation, action tracking and stakeholder alignment.
• Manage iShare governance, content maintenance and knowledge-sharing activities.
• Prepare executive reports, presentations and leadership updates on transformation and quality topics.
• Facilitate cross-functional workshops, stakeholder engagement sessions and alignment meetings.
• Support standardisation and best-practice sharing across GBS functions and locations.
• Support service transition and stabilisation initiatives through coordination of actions, documentation, reporting and governance activities.
• Partner with BPOs, Centre Leads and GBS leaders to align performance expectations, governance requirements and process standards.
• Maintain GBS knowledge repositories, SharePoint content and governance documentation to ensure information remains current and accessible.
• Support the maintenance of demand, improvement and project portfolios, including progress monitoring, reporting and documentation.
• Support the GBS Transformation & Quality Office in developing governance, standardisation, continuous improvement and organisational effectiveness initiatives across GBS.
• Collaborate with cross functional departments to identify improvement opportunities and support in their implementation
• Coach and train team leaders and staff on quality standards, tools, and best practices
• Spearhead transformational change programs that enhance GBS capabilities and accelerate strategic objective achievement
• Foster data-driven excellence through transparent performance reporting and evidence-based decision-making methodologies
• Perform other duties as required.

Qualifications

• 5+ years of experience in Shared Services, GBS, Finance Operations, Process Excellence, Continuous Improvement or Quality Management, preferably within a global SSC or GBS environment.
• Experience supporting Finance or other business service processes in a shared service environment.
• Experience coordinating cross-functional initiatives, governance activities or improvement programmes.
• Strong stakeholder management, communication and facilitation skills across multiple organisational levels.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Advanced Microsoft Office proficiency (Excel and PowerPoint in particular) and solid SAP working knowledge.
• Experience preparing management reporting, dashboards and executive presentations.
• Experience supporting process documentation, governance frameworks and performance reviews.
• Fluent English (written and spoken).
• Self-disciplined with the ability to work independently in a dynamic environment while managing multiple priorities.
• Operates with a high standard of ethics, integrity and professionalism.

Valued Qualifications

• Experience with Continuous Improvement methodologies (Lean, Six Sigma or equivalent).
• Experience in project, PMO or transformation support roles.
• Experience supporting customer satisfaction, service management or quality improvement initiatives.
• Experience participating in M&A, transition, integration or organisational change activities.
• Exposure to knowledge management, onboarding or capability development programmes.