Shelter Support Advocate Full-Time/Overnight Shift

Grand Forks Housing Authority

Position: Shelter Support Advocate

Department: Client Services
Reports To: Shelter Program Coordinator and Director of Client Services
Location: The Nest on Fourth, Grand Forks, ND

FLSA: Non-Exempt, paid hourly
Status: Full-Time, Benefit Eligible; Overnight Shift, Every-Other-Weekend

Position Summary

The Shelter Support Advocate plays a key role in providing direct support and advocacy for guests at GFHA’s low-barrier emergency shelter. This position supports individuals experiencing homelessness—many of whom may also be navigating mental health challenges, substance use, or trauma—using a Housing First and Harm Reduction approach.

Under the direction of the Shelter Program Coordinator and Client Services Director, Shelter Support Advocates ensure a safe, welcoming, and respectful environment for all guests while maintaining shelter operations and connecting clients to community resources.

Key Responsibilities

• Foster a safe, supportive, and inclusive environment for all shelter guests in alignment with Housing First and Harm Reduction principles.
• Conduct guest intake, check-in, and bed assignments, assessing for safety and immediate needs.
• Provide guests with essential items such as food, toiletries, and bedding.
• De-escalate and manage crisis situations using trauma-informed, empathetic, and nonjudgmental communication techniques.
• Monitor shelter activities, maintain order, and promote adherence to shelter rules and policies.
• Maintain accurate and confidential HMIS data, daily logs, incident reports, and communication records in compliance with HIPAA and CFR 42 regulations.
• Build supportive relationships with guests by assisting with problem-solving, goal setting, and referrals to appropriate services.
• Coordinate and communicate with community partners, including law enforcement, healthcare providers, and outreach workers.
• Maintain knowledge of local resources for housing, substance use treatment, and mental health support.
• Assist with facility cleanliness and safety checks.
• Participate in ongoing training related to trauma-informed care, harm reduction, de-escalation, and motivational interviewing.
• Perform other related duties as assigned.

Skills and Abilities

• Strong crisis intervention and de-escalation skills.
• Ability to maintain calm and professionalism in challenging or emotionally charged situations.
• Demonstrated empathy, patience, and respect for individuals from diverse backgrounds and life experiences.
• Working knowledge of Housing First, Harm Reduction, and trauma-informed care models.
• Proficient written and verbal communication skills.
• Strong organizational and documentation abilities.
• Ability to maintain confidentiality and uphold ethical standards.
• Basic computer literacy and comfort with data entry systems (HMIS experience preferred).

Preferred Qualifications

• High school diploma or GED required; Associate degree in human services or related field preferred.
• Two years of experience working in social services, housing, or a shelter environment.
• Experience working with individuals experiencing homelessness, mental illness, or substance use strongly preferred.
• Valid driver’s license and reliable transportation required.
• Must pass all applicable background checks, including criminal records screening.

Working Conditions

• Shelter operates 24/7; shifts may include days (8:00am–4:30pm), evenings (4:00pm–12:30am), or overnights (12:00am–8:30am).
• Work is performed in both office and shelter environments.
• Physical activity includes mobility throughout the facility and occasional lifting of supplies or light furniture.

Why Join GFHA?

• Be part of a mission-driven organization that values compassion, collaboration, and community impact.
• Receive comprehensive training and professional development in housing and social service practices.
• Make a meaningful difference in the lives of individuals experiencing homelessness in Grand Forks County.

Grand Forks Housing Authority is an Equal Opportunity Employer.