Principal Product Manager, Commerce

About the Role

Recurly Commerce is one of the company's most important growth bets, and we're looking for a Principal Product Manager to run it like a business — not just a product. This is a founder-style role for someone who thinks like a mini General Manager: you'll own the vision, strategy, and roadmap for Commerce, and you'll also roll up your sleeves to drive it forward across Product, Engineering, Sales, Marketing, and Customer teams.

You'll thrive here if you've taken a B2B product from 0 to 1 at a startup, know the Shopify ecosystem inside and out, and are energized — not intimidated — by wearing whatever hat the day requires: strategist in the morning, deal-closer in the afternoon, and hands-on problem-solver by evening.

What You'll Be Doing

• Own the Business, Not Just the Backlog — Act as a mini GM for Commerce: define the vision, product strategy, and roadmap, and take direct accountability for the commercial success of the product line, not just feature delivery.
• Build the 0-to-1 Playbook — Bring proven instincts for taking a B2B product from early bets to scaled traction. Move fast, validate cheaply, and know when to double down versus cut losses.
• Go Deep on Shopify — Use hands-on knowledge of the Shopify ecosystem (APIs, Shopify Plus, app/partner requirements) to build a roadmap that differentiates Recurly Commerce from native Shopify capabilities and third-party competitors.
• Lead Cross-Functionally, Without the Authority — Be the connective tissue across Engineering, Sales, Marketing, and Customer Success. Align stakeholders, unblock decisions, and keep everyone rowing in the same direction.
• Drive GTM as a Partner, Not a Bystander — Work side-by-side with Sales and Marketing on positioning, pricing, and enablement. Get in front of customers and prospects directly to pressure-test ideas and build pipeline confidence.
• Execute with Discipline — Break big strategic bets into shippable, high-value increments. Own the end-to-end lifecycle from discovery through launch, with a bias toward speed-to-market and reliable delivery.
• Measure What Matters — Define and own the KPIs that tell you whether Commerce is winning (subscriber growth, retention, merchant health, ACV). Use data to inform roadmap trade-offs and to communicate impact to leadership.
• Do Whatever It Takes — Whether that's writing a spec, jumping on a customer escalation, drafting sales talk tracks, or debugging a webhook issue with Engineering — you don't wait for it to be "your job" to help solve it.

Why This Role

This isn't a maintenance role on an established line — it's a build role on a product with real momentum and real stakes. You'll have the autonomy of a founder with the resources and distribution of an established company behind you.