Fraud Investigation & Operations Support Analyst

Members Achieve More isn't just a tagline for us, it's part of everything we do!  We're looking for passionate individuals to join our team to help us maintain that focus every day.  Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Fraud Investigation & Operations Support Analyst is a hybrid role responsible for the prevention, detection, investigation, and mitigation of plastic card fraud while supporting operational effectiveness, process improvement, and continuity across fraud and dispute functions. This position combines advanced fraud investigation expertise with business analysis, data analysis, quality assurance, and system support to ensure compliant, efficient, and resilient operations. The role also provides management and operational backup, supporting escalations, approvals, and coverage during leadership absences or high-risk periods.

Schedule: Monday - Friday 9:00am - 5:00pm. Onsite requirement is 40%; 2 days onsite (Wednesday and Thursday).

In this position, you will

Fraud Investigation & Risk Mitigation 

• Monitor, administer, and optimize neural alert networks to detect and prevent fraudulent credit, debit, and ATM transactions.

• Identify emerging fraud patterns and recommend, create, and modify rule strategies to mitigate losses.

• Maintain deep knowledge of authorization processes and their operational and fraud prevention impacts.

• Execute complex fraud investigations, including evidence gathering, analysis, and documentation.

• Prepare investigative findings and recommendations for internal review and external action.

• Coordinate with legal counsel and law enforcement on unauthorized use cases, civil actions, and criminal proceedings.

• Represent the organization in interactions with law enforcement, auditors, examiners, and external partners.

Compliance, Policy, and Quality Assurance 

• Maintains required knowledge of PSECU bylaws, policies, and internal practices as they relate to the role. Must have Regulation E, Regulation Z, Regulation CC and Visa/Debit Network operation rules knowledge as they relate to card fraud and cardholder dispute. 

• Perform quality control and assurance reviews across fraud and dispute activities.

• Ensure operations adhere to federal and state regulatory requirements.

• Continuously monitor operational and regulatory changes impacting fraud and dispute processes.

Operations Support & Business Analysis 

• Support fraud and dispute operations through business analysis, data mining, and reporting.

• Analyze workflows, performance metrics, and industry benchmarks to identify inefficiencies.

• Recommend and support process improvements, workflow automation, and operational enhancements.

• Develop custom reports and business intelligence outputs to support leadership decision‑making.

• Apply statistical analysis to identify trends, risks, and opportunities for operational improvement.

• Respond to inquiries from internal and outside departments within the credit union. 

Systems, Testing, and Reporting 

• Coordinate system requirements related to fraud, dispute, and related applications.

• Support system testing, training, and production releases.

• Perform program and data analysis to support monthly, ad hoc, and risk‑based reporting.

Management & Operational Backup 

• Provide backup coverage for management during absences, weekends, holidays, or high‑risk periods.

• Support escalated investigations, dispute research beyond frontline capabilities, and approval functions.

• Participate in required on‑call coverage.

• Serve as a subject matter expert for fraud, dispute, and operational initiatives.

• Assist with special projects and cross‑functional initiatives as needed.

• Other duties as assigned.

Qualifications:

Associates (Required)

2-4 years’ experience in a position requiring similar knowledge, skills, and abilities. | Required Any equivalent combination of experience and education. | Required