Member Advisor II - Livonia

TRUE Community Credit Union is looking for a full-time Member Advisor II to join our team at our Livonia Branch.

As a Member Advisor II, you'll help members navigate financial decisions, celebrate milestones, and build financial confidence. Every interaction is an opportunity to build trust, strengthen relationships, and create a positive member experience.

Pay & Benefits

• $18.10 - $19.60/hour
• In addition to competitive pay, full-time team members are eligible for Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employer-Paid Life Insurance, Short- & Long-Term Disability Coverage, TRUE Cares Paid Family Leave, and Flexible Spending Accounts

Schedule

Approximately 40 hours per week, including:

• Monday, Tuesday, Thursday and Friday: 8:45 a.m. - 5:00 p.m.
• Wednesday: 7:45 a.m. - 5:00 p.m.
• Saturdays (rotating): 8:45 a.m. - 1:00 p.m.

What You'll Do

As a Member Advisor, you'll assist members with their everyday banking needs while providing knowledgeable guidance and support. You'll process deposits, withdrawals, transfers, loan payments, and other account transactions with accuracy and efficiency. Beyond processing transactions, you'll engage members in meaningful conversations to uncover financial needs and recommend appropriate products, services, and solutions that support their goals.

You'll open and maintain deposit accounts, assist with consumer loan applications, educate members on fraud prevention and account security, and help members make informed financial decisions. Success in this role comes from building trusted relationships, delivering personalized service, and strengthening the overall member relationship through every interaction.

Minimum Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in a financial institution preferred.
• Strong member service, communication, consultative sales, and relationship-building skills.
• Demonstrated ability to navigate multiple systems and software applications efficiently.
• Ability to multitask and adapt in a fast-paced environment.
• Lending, account opening, and sales experience preferred.

Why TRUE?

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.