Le Labo Full Time Store Manager- James Street Fortitude Valley

## Description

We are seeking an inspiring, commercially driven store manager to lead our Le Labo James Street store.

As a store manager, you will be responsible for leading and developing a high performing team, driving business results and delivering exceptional personalized luxury client experiences. You will bring the Le Labo philosophy to life through your passion for fragrance, craftsmanship and meaningful client connections.

## Key Responsibilties

Leadership and Team Development

• Lead, motivate and develop a high performing team through coaching and ongoing development.
• Foster a positive, collaborative and accountable team culture.

Commercial Performance

• Drive store sales performance, KPI's and overall business results.
• Develop and implement strategies to achieve and exceed sales targets.
• Identify opportunities to grow sales, strengthen client loyalty through CRM and maximize business performance.

Client Experience & Brand Partnership

• Develop and nurture amenity partnerships, building strong relationships with luxury hotels and hospitality partners to drive brand awareness, new client acquisition and commercial opportunities.
• Identify opportunities to strengthen existing partnerships and develop new business relationships.
• Deliver exceptional, personalised client experiences and build lasting client relationships.

Store Operations

• Oversee all daily store operations, ensuring compliance with company policies , procedures and operational standards.
• Maintain exceptional store presentation, visual merchandising and housekeeping standards.
• Manage inventory, stock replenishment and stock accuracy, ensuring appropriate stock levels and product availability.
• Oversee stocktakes, loss prevention and inventory controls to minimize discrepancies and protect business assets.
• Ensure administration tasks, reporting and operational requirements and completed accurately and within deadlines.

## Qualifications

ABOUT YOU:

You are an experienced luxury retail leader with a passion for people, fragrance and exceptional service.

You will bring

• Proven experience leading a premium or luxury retail team.
• Strong commercial acumen and a track record of achieving sales target.
• Excellent leadership, communication and relationship building skills.
• Experience in inventory management and retail operations.
• Confidence in developing external business external business relationships and commercial partnerships.
• A passion for developing people and delivering outstanding client experiences.
• A proactive, hands on approach with strong organizational skills.
• A genuine appreciation for the artistry of slow perfumery and the philosophy of Le Labo.

## What We Offer

• The opportunity to lead a distinctive luxury fragrance brand in a free standing store.
• Ongoing learning and development opportunities.
• A supportive leadership environment with Estee Lauder Companies.
• Career development opportunities within a global luxury brand organization.

If you are passionate about luxury retail, inspired by people and motivated to create exceptional experiences, we would love to hear from you.