Process Expert, Operations

EMR Operations Sr Process Expert

Position Overview

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

Key Responsibilities

Operations Management

• Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs.
• Monitor workflow, productivity, and quality to achieve operational targets.
• Handle and resolve vendor and Local EMR queries in a timely and professional manner.
• Ensure accurate and timely execution of operational activities related to container maintenance and repair processes.
• Support business continuity through effective workload management and resource planning.

Stakeholder Management

• Build and maintain strong working relationships with vendors, depots, and LOC stakeholders.
• Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution.
• Collaborate with internal and external stakeholders to drive process alignment and operational excellence.

Reporting & Analytics

• Prepare and present weekly and monthly operational performance reports.
• Analyze operational trends and identify opportunities for performance improvement.
• Support management reviews with data-driven insights and recommendations.

Process Excellence & Controls

• Develop a comprehensive understanding of upstream and downstream operational processes.
• Make informed decisions based on the end-to-end operational impact.
• Drive standardization, process optimization, and continuous improvement initiatives.
• Review operational processes from a control and compliance perspective and implement appropriate controls.
• Ensure adherence to EMR policies, equipment repair procedures, and industry standards.

Additional Responsibilities

• Support special projects, audits, and ad hoc operational activities as required.
• Contribute to business transformation and automation initiatives.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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