Senior Project Manager

The Senior Project Manager will oversee the planning, execution, and delivery of multiple retail store builds, ensuring the highest quality and client satisfaction in a fast-paced and highly pressured environment. This role is pivotal in managing complex projects, training junior project managers, and ensuring financial and timeline accountability.

Key Responsibilities:

1. Project Planning & Initiation:
   • Develop comprehensive project plans, timelines, and milestones for each retail store project.
   • Prepare and present a full technical drawing pack, incorporating all service and design specifications.
   • Define project scopes, budgets, and deliverables in collaboration with clients and internal teams.
2. Stakeholder Management:
   • Act as the primary liaison between clients, landlords, subcontractors, and internal teams throughout the project lifecycle.
   • Ensure clear communication and regular updates on project progress to clients.
   • Address and resolve any client concerns promptly to maintain high satisfaction levels.
3. Subcontractor & Professional Coordination:
   • Appoint and manage all third-party professionals and subcontractors, including but not limited to fire engineers, HVAC specialists, electricians, plumbers, and flooring contractors.
   • Oversee subcontractor deliverables to ensure compliance with quality standards and timelines.
4. In-House Production Oversight:
   • Collaborate with the manufacturing team to ensure timely production and delivery of all fixtures, fittings, partitions, walls, and other shopfitting elements.
   • Monitor progress and resolve any issues to ensure alignment with overall project plans.
5. Team Leadership & Mentorship:
   • Lead and oversee junior project managers, providing guidance, training, and support to enhance their skills and performance.
   • Delegate tasks effectively while maintaining oversight of multiple concurrent projects.
6. Financial Management:
   • Prepare and maintain project budgets, ensuring cost control and financial efficiency.
   • Approve payments to third-party contractors and ensure accurate financial reporting for each project.
   • Conduct budget reconciliation and present a final budget at project completion.
7. Project Execution & Delivery:
   • Manage the entire store build process, from Beneficial Occupation (BO) to final handover to the client.
   • Ensure all work is completed to the highest quality standards, within budget, and on schedule.
   • Conduct final inspections and secure client sign-off on project completion.

Qualifications & Experience:

• A minimum of 10 years of experience in project management, specifically in retail store construction and shopfitting.
• Proven ability to manage multiple high-pressure projects simultaneously.
• Extensive knowledge of subcontractor coordination and retail store service requirements, including electrical, HVAC, plumbing, signage, and security systems.
• Strong leadership and mentorship skills, with experience in training and managing junior project managers.
• Excellent client relationship management and communication skills.
• Proficiency in project management software and tools.
• Bachelor's degree in project management, construction management, or a related field preferred.

Key Competencies:

• Strong organizational and multitasking skills.
• Attention to detail and commitment to quality.
• Problem-solving mindset with the ability to adapt to changing priorities.
• Financial acumen and budget management expertise.
• Team-oriented with a collaborative approach.