- Location
- Bury St Edmunds, Suffolk
- Type
- Full-time
- Department
- Customer Service
- Source
- Pinpoint
Description
Waking Night Support Worker
Department: Operations
Employment Type: Full Time
Location: Hospital Road
Reporting To: Lisa Hardman
Description
This is a waking night; lone worker role and the shifts are 21:45-07:45. One week of four nights followed by one week of three nights.
Join an organisation where you are truly valued!
Do you have that instinct to help others? Then you have the opportunity to truly make a difference in your community!
QUALIFICATIONS ARE NOT IMPORTANT TO US, YOUR ATTITIDE AND COMMITMENT ARE!
We are a recovery-based service supporting people over the age of 18 with mental health issues.
OUR FOCUS IS ON DEVELOPING PEOPLE
We provide an inclusive and supportive environment where you are encouraged to bring your whole self to work and where you are driven to stay and grow. You have a positive attitude and a commitment to our values.
"We work together to facilitate choice through involvement, by doing what we say, never giving up on people and looking to constantly improve the way we work."
Key Responsibilities
- As a mental health support worker, you will support individuals to engage in the service and to achieve their goals and aspirations with targeted recovery and outcome focused interventions and person-centred planning
- You will provide support utilising your fully flexible and personalised approach and act as a support navigator to make creative use of the resources available
- As a mental health support worker, you will empower individuals to exercise choice and control
- As a lone worker you will oversee the health and safety of the housing environment and all those present throughout the night
Skills, Knowledge & Expertise
Essential:
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
- Minimum of GCSE or Level II qualification in English, or equivalent
- Basic competence in the use of email and word processing software
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
- Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
- Able to establish and maintain a safe environment
- Willing and able to undertake domestic tasks with, and for, service users as necessary
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships
- Open to - and willing to participate in - formal and informal job related learning
- Willing and able to collaborate with colleagues and other organisations
- Able to use email and computerised systems for service user records and reports
- Able to travel; have access to car/public transport
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
Desirable:
- Lived experience of mental distress
- NVQ Level II in Health and Social Care, or equivalent