- Salary
- C$60k – C$65k/yr
- Location
- Canada
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Experience
- 2+ years
- Source
- Lever
Description
About the Role
Reporting to the Manager, Partner Support Services, the Dealer Partner Support Specialist is responsible for supporting the ongoing operational health, configuration, and functionality of AutoFi's products and services for our Dealership and Dealer Group partners. Acting as a key point of contact and subject matter expert following implementation, this role responds to partner inquiries, manages program adjustments, troubleshoots issues, and works collaboratively with internal teams and external vendors to ensure programs function as intended and continue to meet evolving business needs.
Partner Support Services plays a key role in operating as the first line of support for all of AutoFi’s clientele. They triage and prioritize all incoming requests, resolve general inquiries, make program settings adjustments, work with vendors to align on integrated functionality, and ensure Clients/Partners are able to connect with the appropriate resources. They monitor expected program functionality, proactively taking steps to resolve potential gaps and capitalize on enhancement opportunities.
An ideal candidate will be a detail-oriented, resourceful problem solver who combines strong customer service skills with technical aptitude and a commitment to accuracy. They will be comfortable managing competing priorities, investigating issues independently, and communicating effectively with both technical and non-technical stakeholders in a fast paced environment. Success in this role requires accountability, sound judgement, adaptability and a proactive approach to maintaining program health and delivering an exceptional partner experience. This position includes occasional scheduled evening and weekend support coverage to accommodate Dealerships operating hours. Each member of our team is challenged to contribute in a variety of capacities across the entire organization and show their individual strengths, from product to customer experience.