Warehouse Supervisor

Department: Warehouse

Employment Type: Full Time

Location: Felixstowe

Description

Key Responsibilities

• Staff Supervision and Management: Supervising warehouse staff and work activities. Ensuring employees understand their daily roles and receive clear instructions. Providing real-time feedback on warehouse and operative performance. Managing on-site staff and visitors. Assessing work performance and identifying areas for improvement and training.
• Operational Execution and Planning: Understanding and executing the day plan, including resource allocation and customer requirements. Ensuring the daily plan is followed and key start/end points are met. Coordinating and communicating progress, delays, or problems to the Shift Manager. Making real-time decisions based on the working plan. Coordinating facility housekeeping tasks and ensuring they are maintained and recorded.
• Safety and Compliance: Ensuring a safe, secure, and healthy work environment. Maintaining the integrity and security of the facility, including access control and CCTV monitoring. Ensuring compliance with company HR, HS&E, BRC, and Quality policies. Controlling and reporting deviations from control requirements. Ensuring facility and MHE pre-use checks are completed.
• Record Keeping and Reporting: Maintaining accurate records of stock and consumables. Maintaining customer and warehouse records. Maintaining accurate records of daily plan activities, staff times, and equipment usage. Providing reports and activity updates to Shift Managers.
• Customer Service: Ensuring excellent customer service at all levels. Ensuring the team takes care of customer goods. Handling special requests and discussing solutions to problems.
• Training and Development: Training/Briefing on manual handling tasks and techniques. Attending relevant HACCP & workplace health and safety training. Being prepared to be trained in First Aid and Fire marshalling.   

Skills, Knowledge & Expertise

• Operational & Technical: Warehouse Operations Expertise: Deep understanding of warehouse workflows (receiving, picking, packing, shipping). Proficiency with warehouse management systems (WMS). Knowledge of inventory control and stock management. Familiarity with various material handling equipment (MHE) and safe operating procedures.
• Planning & Execution: Ability to interpret daily plans and assign tasks effectively. Skill in monitoring progress and making real-time adjustments. Capacity to ensure efficient workflow and meet deadlines.
• Safety & Compliance: Knowledge of health and safety regulations. Understanding of food safety standards (if applicable). Ability to enforce safety procedures and conduct safety checks. Knowledge of dangerous goods procedures if needed.
• Equipment & Maintenance: Knowledge of routine equipment maintenance and pre-use checks. Ability to identify and report equipment malfunctions.
• Leadership & People Management: Team Leadership: Ability to motivate and guide warehouse staff. Able to delegate tasks and provide clear instructions. Capacity to resolve conflicts and maintain a positive work environment.
• Communication: Clear and concise verbal communication. Ability to provide effective feedback and instructions. Skill in communicating with various levels of personnel.
• Performance Management: Ability to monitor staff performance and provide feedback. Skill in identifying training needs and providing coaching. Capacity to address performance issues.
• Personal & Professional: Problem-Solving: Ability to identify and resolve operational issues quickly. Skill in making sound decisions under pressure. Capacity to think critically and find solutions.
• Attention to Detail: Skill in maintaining accurate records and documentation. Capacity to ensure accuracy in task execution. Ability to identify and correct errors.
• Adaptability: Ability to adjust to changing priorities and work demands. Flexibility to work varied shifts and overtime as needed. Ability to learn new processes.
• Reliability & Responsibility: Dependable and trustworthy. Takes ownership of assigned tasks. Maintains a professional demeanour. 

Job Benefits

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us! 
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn  we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.