Assistant Manager, Water (Charlton MA)

Position Summary:

The Assistant Manager, Water supports the delivery of water operations and maintenance services by assisting with day‑to‑day coordination, oversight, and supervision of field activities across assigned client sites. Working in partnership with Field and Operations Management, this role assists with planning, scheduling, documentation, and reporting to support safe, reliable, and compliant system performance, and provides supervisory support to field personnel as needed to ensure continuity of operations and delivery.

Responsibilities:

• Uphold and support Company Safety Policies and the Company Code of Conduct.
• Comply with applicable state and federal environmental and regulatory requirements governing water operations and maintenance, including those issued by the Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), Department of Environmental Protection (DEP), and other regulatory authorities.
• Assist Account Manager(s) with planning, scheduling, and daily oversight of water operations at treatment facilities, pump stations, and collection and distribution systems.
• Coordinate staffing and daily work for operators, maintenance personnel, and contractors to maintain reliable service, meet permit requirements, and fulfill client commitments.
• Monitor operational performance against permit requirements, internal procedures, performance standards, and regulatory obligations.
• Identify and communicate operational risks, performance issues, regulatory concerns, and maintenance constraints; assist with corrective actions and process improvements.
• Prepare, review, and maintain operational and compliance records, including maintenance records, standard operating procedures (SOPs), equipment manuals, vendor submittals, operating logs, inspection and incident reports, and monthly operating reports.
• Process and track purchase orders, service requests, maintenance work orders, overhead allocations, and contracts or agreements in accordance with supervisory approvals.
• Assist with collecting and reviewing data on system performance, chemical usage, downtime, maintenance, and operating costs.
• Coordinate with operations, maintenance, engineering, and third‑party providers to support system startups, shutdowns, repairs, and minor capital improvements.
• Apply Lean and continuous improvement principles to improve safety, efficiency, reliability, and cost control.
• Assist with client reports, financial documentation, and regulatory submittals as assigned.
• Perform additional operational and supervisory support responsibilities as directed by management.

Supervisory Responsibilities:

• Provide supervisory assistance to field personnel in Account Manager absence.

Hiring Requirements:

• Associate's or bachelor's degree in water technology, environmental science, regulatory compliance, or a related scientific field preferred, with a minimum of 2 years of related supervisory experience in water operations and maintenance, field service coordination, or compliance support in a regulated environment; alternatively, a combination of general and technical education with a minimum of 4 years of related experience. Experience should include work planning and scheduling, operational documentation and reporting, and oversight or coordination of field personnel.
• Hold a Massachusetts Water Distribution (D1) and/or Treatment (T1) License issued by the Massachusetts Department of Environmental Protection (MassDEP), or ability to obtain required licensure within six (6) months (company assisted).
• Lean Six Sigma Yellow or Green Belt certification preferred but not required.
• Demonstrated ability to communicate effectively with clients, field personnel, and management, requiring strong interpersonal, organizational, and professional communication skills.
• Advanced proficiency with Microsoft Office and related business software, including Excel, Word, Outlook, and Teams (or similar collaboration tools), consistent with reporting, documentation, and operational coordination responsibilities.
• Ability to lead, prioritize, and coordinate multiple operational tasks and workstreams while supporting field staff and management in a fast‑paced, regulated environment.
• Demonstrated leadership skills with the ability to support supervisory responsibilities, exercise sound judgment, and manage multiple priorities concurrently.
• OSHA-10 Certification (company-supported if not current), valid U.S. driver's license and ability to travel to job sites, successful drug screen, background check, and motor vehicle record (MVR) review per federal/state requirements.

For more than 40 years, WhiteWater has been managing, operating, and maintaining municipal and private water and wastewater facilities throughout the northeast with pride and professionalism. We are a subsidiary of R.H. White, an award-winning construction services and solutions company, that has been in business since 1923.

WhiteWater was named 2019 Utility of the Year by the New England Water Works Association and is passionately focused on safely performing great work with our people for our clients. Help us fulfill our mission of protecting public health and (the environment) our most precious natural resource - water.

WhiteWater is an Equal Employment Opportunity Employer, we encourage all qualified applicants from all backgrounds to apply.