Service Manager

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator

JOB RESPONSIBILITIES:

• Coordinate all service calls.
• Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
• Record and track all technician’s hours with an 80-85% billable hours target.
• Submit warranty claims with follow up to ensure factory pays claims.
• Responsible for all shipping and receiving duties.
• Maintain and adhere to Shop Expense budget
• Promote and grow the Service Department’s revenue and profitability
• Adhere to all Safety, DOT, SOX and other regulated policies & procedures
• Maintain all Service Truck fleet.
• Other duties, as assigned.

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to   produce a new concept or idea
• High attention to detail, time management, and self-motivation skills

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays