Product Specialist Manager

Drive Innovation and Lead the Future of Construction Tech: Support Team Lead

Ready to lead a high-performing team at the intersection of heavy civil construction and cutting-edge digital technology? As the Construction Support Team Lead in Dayton, OH, you will empower a talented group of product specialists, drive technical excellence, and directly elevate customer satisfaction across game-changing solutions like Earthworks, WorksManager, and SiteWorks. Join Trimble to shape the future of connected job sites while growing your career with an industry leader!

About Us:

Field Systems: Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that drive digital transformation across your field operations.

What Makes This Role Great:

In this role, you will hold the keys to transforming support operations by integrating diverse technical talent, mentoring team members, and serving as the essential voice of the customer directly to Trimble product development and engineering teams.

The Construction Support Team Lead manages a team of On and Off Machine Product Specialists and contributes to providing prompt assistance to business partners, resellers, and internal Trimble teams relating to product information and technical support. Success in this position requires delivering timely technical product support to maintain or increase customer and reseller satisfaction. 

This position will focus on the Trimble Civil Construction Field Solutions, which includes systems such as Earthworks, Roadworks, Groundworks, SiteWorks, TBC, WorksManager, WorksOS, and other construction products.

The Team Lead is responsible for ensuring their staff is meeting set KPI’s and meeting a high quality of customer satisfaction. This includes managing proper staffing levels and mentoring employee development. Performs core duties of the team as needed.

The Team Lead  works directly with both the Regional Support Manager, Product Readiness Manager, and Training Manager to ensure each team member continually improves product knowledge and is meeting the required system testing and training deliverables.

Key Exciting Responsibilities:

• Deliver effective leadership to the team reporting into this position (4-10 members).
• Ensure the team is trained on assigned products and knowledge level is maintained. 
• Contribute significantly to process improvement in the support context across systems.
• Ensure that fast and efficient customer service is delivered to business partners, resellers, and internal Trimble teams.
• Be a key point of contact for escalated issues whether it be case-specific, personnel, process, or technical issues.
• Work closely with Technical Product Liaisons on escalated issues
• Work closely with the Regional Manager and the Technical Product Liaisons on the coordination of training and other events like Boot Camps
• Participate and engage in ongoing product development with the business area and represent the voice of the customer.  
• Communicate information effectively to product marketing, product management, engineering, and other internal Trimble teams.
• Approves expenses, product acquisitions, and support tools.
• System testing participation and engagement with the test manager regarding workflows and requirements. 
• Some domestic and international travel may be required.

Essential Skills & Experience:

• Advanced Troubleshooting and Analytical Skills: Ability to diagnose and resolve complex technical issues efficiently, ensuring minimal downtime and maximizing customer satisfaction.
• In-depth and cross-over Product Knowledge: Comprehensive understanding of construction software applications, site positioning solutions and machine control systems.
• Technical Documentation and Training: Proficiency in creating and maintaining comprehensive technical documentation, including troubleshooting guides, FAQs, and support bulletins, to assist in the resolution of customer issues.
• Leadership and Mentorship: Capable of leading by example, providing guidance to peers, and contributing to product meetings with insights on support analytics, product issues, and customer satisfaction. Ability to integrate different skillset teams into one
• Effective Communication: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to audiences with varied technical backgrounds.
• Decision-Making and Problem-Solving: Strong decision-making abilities and collaborative problem-solving skills, with a focus on effective planning and execution.
• Strategic Problem Solving: Advanced analytical and problem-solving skills, with the ability to handle complex technical issues, analyze data, and develop innovative solutions that improve product performance and customer satisfaction.
• Operational Flexibility: Comfortable working in ambiguous situations and capable of taking ownership of tasks beyond the assigned position to ensure successful completion.

• High Productivity Standards in Task Management: The ability to efficiently manage and prioritize a high volume of technical support tasks without compromising quality. This includes swiftly diagnosing and resolving cases (including SME cases), testing, documentation and phone support. Effectively multitasking, and maintaining a consistent level of high performance under pressure. The capacity to deliver results within tight deadlines, ensuring that operational excellence is always at the forefront.

• Innovation and Continuous Improvement: A proactive approach to identifying opportunities for process improvement, leveraging technology and best practices to enhance the efficiency and effectiveness of technical support services.and best practices to enhance the efficiency and effectiveness of technical support services.
• Independent work ethic, with the ability to take ownership of tasks and work beyond the assigned position to ensure success.
• Comfortable working in ambiguous situations and capable of making sense of complex scenarios.
• Field Experience and Education: Field or industry experience with site positioning or machine control systems or a higher education in a relevant field of study, demonstrating a deep understanding of the construction industry and technology applications.

Bonus Points For:

• Hands-on field experience operating machine control or site positioning equipment on active job sites.
• Degree or higher education in construction management, engineering, surveying, or a related technical field.
• Experience managing support workflows across connected cloud platforms and office software like WorksManager or TBC.

Logistics:

Location: Dayton, OH (Onsite)

Travel Requirement: Up to 15% domestic and international travel may be required.

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support Lead, Support Team Lead, Customer Support Manager, Civil Construction, Earthworks, SiteWorks, Machine Control, GPS Technology, Construction Software, Field Solutions, Technical Troubleshooting, Support Operations

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

$85,900.00–$118,100.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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