Temporary Pharmacy Customer Service Associate

Description

The Pharmacy Customer Service Associate supports the daily operations of the DotHouse Health Pharmacy by providing courteous, responsive, and efficient service to patients and customers. This position serves as an initial point of contact for pharmacy inquiries, assists with customer transactions and administrative activities, and helps maintain an organized and welcoming pharmacy environment.

The Pharmacy Customer Service Associate works closely with pharmacists, pharmacy technicians, and other members of the Pharmacy team. This position does not independently perform duties that require licensure, registration, certification, or professional judgment. All pharmacy-related activities must be performed within the scope of the employee’s training and under appropriate supervision.

Temporary Assignment

This is a temporary position intended to support the operational needs of the DotHouse Health Pharmacy. The duration of the assignment and scheduled hours will be based on departmental needs. Temporary employment does not guarantee continued employment or conversion to a regular position

General Duties & Responsibilities

Customer and Patient Service

· Greet patients and customers promptly and professionally.

· Provide courteous, respectful, and efficient service in person and by telephone.

· Respond to general questions and direct clinical, medication-related, or prescription-specific questions to a pharmacist or qualified pharmacy team member.

· Help identify and resolve routine customer service concerns, escalating issues when appropriate.

· Communicate clearly and respectfully with patients from diverse backgrounds.

· Protect patient privacy and maintain the confidentiality of health and personal information.

Pharmacy and Administrative Support

· Assist with routine administrative and clerical activities that support pharmacy operations.

· Use pharmacy systems, telephone systems, and other office equipment as trained and authorized.

· Enter or update nonclinical patient and contact information accurately, as permitted.

· Assist with organizing paperwork, maintaining records, and preparing routine correspondence or notifications.

· Contact patients regarding prescription status, pickup availability, or other nonclinical matters at the direction of pharmacy staff.

· Help maintain an efficient workflow by communicating patient needs to pharmacists and pharmacy technicians.

· Immediately refer prescription errors, medication concerns, potential safety issues, or clinical questions to the pharmacist on duty.

· Support special projects and other pharmacy-related administrative assignments as needed.

Cash Handling and Checkout

· Process customer purchases using the assigned point-of-sale system.

· Collect and process payments accurately.

· Provide customers with receipts and other transaction documentation.

· Follow established procedures for refunds, voids, returns, and corrections.

· Maintain the security and accuracy of the assigned cash drawer.

· Report transaction discrepancies or equipment problems promptly.

Teamwork and Compliance

· Work collaboratively with pharmacists, pharmacy technicians, and other DotHouse Health employees.

· Follow all applicable DotHouse Health and Pharmacy Department policies, procedures, and safety requirements.

· Maintain respectful and professional working relationships with patients, visitors, and coworkers.

· Maintain a clean, orderly, and safe work environment.

· Participate in required orientation, training, and competency activities.

· Adapt to changes in workflow, staffing needs, and daily pharmacy priorities.

· Perform other duties consistent with the position’s responsibilities and qualifications.

Requirements

· High school diploma or equivalent.

· Strong customer service and interpersonal skills.

· Ability to communicate professionally and compassionately with patients, customers, and coworkers.

· Basic computer skills and the ability to learn pharmacy and point-of-sale systems.

· Strong attention to detail and commitment to accuracy.

· Ability to protect confidential patient and organizational information.

· Ability to work effectively in a busy, patient-centered environment.

· Ability to work the schedule established for the temporary assignment.

Preferred Qualifications

· At least six months of customer service, retail, healthcare, pharmacy, or related experience.

· Experience working in a community health center, pharmacy, medical office, or other healthcare environment.

· Experience operating a cash register or point-of-sale system.

· Familiarity with Microsoft Outlook, Word, and other basic office applications.

· Bilingual proficiency in Spanish or Vietnamese.

Physical and Work Requirements

· Ability to remain in a stationary position and move throughout the pharmacy for extended periods.

· Ability to use a computer, telephone, cash register, and other standard pharmacy or office equipment.

· Ability to communicate with patients, customers, and employees in person and by telephone.

· Ability to perform work that may require reaching, bending, and handling pharmacy supplies or materials.

· Ability to work in an active healthcare environment with frequent interruptions and changing priorities