- Location
- IOC01 - Olympia Technology Park, India
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Experience
- 8+ years
- Education
- Bachelor
- Source
- Workday
Description
Job Description:
Experience & Qualifications:
8-12+ years of professional experience in a SAMPro Administration role.Hands-on SAM Pro administration – Candidate must have configured/administered SAM Pro, not simply worked as a SAM analyst using the platform.Configuration experience – Should demonstrate actual SAM Pro configuration, scheduled-job, integration, access, reporting and upgrade experience.SAM functional understanding – Should understand entitlements, installations, reconciliation, ELP and compliance sufficiently to understand the business impact of platform/data issues.Bachelor of Arts/Science or equivalent degree in computer science or related area of study
Language: Fluent in English, both verbally and written
ServiceNow SAM Pro Administration
- Administer, configure and maintain the ServiceNow SAM Pro application.
- Manage SAM Pro configurations supporting business and operational requirements.
- Maintain software models and support normalization-related technical activities.
- Manage and deploy SAM Pro publisher/content packs.
- Monitor SAM Pro scheduled jobs and troubleshoot failures.
- Administer users, roles, groups and application access.
- Maintain SAM Pro workflows, business rules and scripts where required.
- Develop and maintain SAM reports and dashboards.
- Monitor overall SAM Pro application health and resolve technical issues.
Integration & Discovery Support
- Monitor and troubleshoot integrations and SAM data feeds.
- Support discovery-source troubleshooting affecting software inventory.
- Troubleshoot data import and integration failures.
- Support APIs and connectors used by the SAM ecosystem.
- Work with the appropriate platform/infrastructure teams on MID Server-related dependencies.
- Investigate data-flow issues between discovery/inventory sources and SAM Pro.
- undefined
- undefined
- Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.
- Troubleshoot software installation, discovery, normalization and model-related data issues.
- Support inventory and entitlement data-quality remediation.
- Support technical execution for bulk data imports and corrections.
- Identify technical root causes for discrepancies impacting SAM reporting and reconciliation.
Platform Change, Upgrade & Release Support
- Support SAM Pro upgrade planning and testing.
- Perform impact analysis and regression/UAT support for SAM Pro changes.
- Coordinate deployment of approved technical changes.
- Support publisher-pack upgrades.
- Troubleshoot production defects following releases.
- Ensure production changes follow established change-management and segregation-of-duties controls
- undefined
Skillset
- 8–12 years overall IT / ServiceNow experience
- Strong hands-on experience administering ServiceNow SAM Pro
- Strong understanding of SAM Pro architecture and configuration
- Software models and normalization
- Discovery and software installation data
- Entitlements and reconciliation
- Scheduled jobs , Data imports, Integrations and APIs
- Reports and dashboards
- User/role/access administration
- Experience troubleshooting ServiceNow/SAM Pro production issues
- Understanding of CMDB and Discovery concepts
- Ability to analyze technical SAM Pro issues independently
- Good understanding of Software Asset Management processes
- Strong troubleshooting, documentation and stakeholder-management skills
Preferred Skills
- ServiceNow Certified System Administrator (CSA)
- ServiceNow SAM-related certification/accreditation
- ServiceNow Discovery / CMDB knowledge
- IntegrationHub/API/integration experience
- ITIL Foundation
- Exposure to enterprise inventory sources such as SCCM, Intune, ServiceNow Discovery and Tanium, which are also reflected in your previous SAM Admin JD. [SAM Admin JD | Outlook]
- Knowledge of major software publishers such as Microsoft, Oracle, IBM, SAP, VMware/Broadcom and Adobe
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