Customer Success Manager

About The PositionUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritise critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritisation and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realisation across the Upwind platform.ResponsibilitiesServe as the primary business-facing contact and trusted advisor for assigned strategic customers.Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.Build strong relationships across executive, security, DevOps, and cloud leadership.Ensure customers achieve measurable outcomes by operationalising Upwind within their workflows and expanding usage over time.Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.